natalieburtonart

If for any reason you are unhappy with your item, it doesn't arrive or arrives damaged please contact me as soon as possible - I will do my best to resolve the problem and arrange for a refund or exchange.

For custom made items I will discuss the terms with you when creating your listing.

I try to post your items as soon as possible after recieving your order - generally within 1-2 working days.

Original drawings and prints are carefully individually wrapped and shipped in board backed envelopes. Mugs are bubbled wrapped and boxed and shipped in padded envelopes.

All items are sent via Royal Mail First Class post (UK) or International Standard Delivery.

Please send me a message with your order at the checkout if you wish your item to be tracked or signed for on delivery (Royal Mail Special Delivery/International Tracked & Signed) - this can be arranged at an extra cost.