nattybratty

I hope you like your hand-made items as much as I love making them for you. However, if you are not satisfied with your purchase, I can provide an exchange or refund for the UNUSED item if you contact me within the first 3 business days of receiving your order. There will be no refund for shipping costs incurred for the original purchase. If you do decide to return your item(s) for a refund, the shipping cost you incur for returning those items to my shop will not be refunded. Please contact the shop here on Etsy for details or questions. Thanks!

Payments are accepted via PayPal and Direct Checkout through Etsy, which accepts any major credit card. Etsy Gift Cards are also accepted.

An 8.75% sales tax will be applied to all California residents.

Please note that any cancellations must be requested prior to the 'ship-by' date on your order.

U.S. SHIPPING:
Unless otherwise indicated in the listing, the average shipping time for orders is usually 3 business days via USPS 1st-class mail. That is to say, your items should be made and ready to ship within 3 business days. During sales and holidays, this time may be extended - and is usually indicated in the listing shipping info.

Your shipment includes a USPS tracking number so you can see when your items should arrive. I pride myself on quick shipping times, and do my best to get items out to you ASAP.

If you need your items sooner than the 1st class postage timeframe, you can choose to upgrade your postage to Priority Mail, right within the listing. Cost varies due to the package size and weight of your order. I use calculated shipping through Etsy.

REFUNDS CANNOT BE ISSUED for mistakes and delays made by the Post Office or the buyer. Once your order is processed and delivered to the USPS, NattyBratty will not be held responsible for lost or delayed items. With your shipment tracking number, you will need to contact USPS directly to file a claim.

[INTERNATIONAL SHIPPING]
I ship all of my packages directly through Etsy, so all legal shipping forms and documents are automatically completed. You will receive a shipping notification as soon as I purchase the postage. Taxes/duties/fees associated with Customs are not included in my shipping price and are the responsibility of the buyer.

CPSIA Regulations & Conformity:

The CPSIA is the Consumer Product Safety Improvement Act. It regulates, among other things, lead, phthalates, toy safety and testing certification - and has strict guidelines for Children's Products that all manufacturers are required to adhere to.

We keep it fairly simple here at NattyBratty - using textiles, natural wood products and findings that are compliant with and/or exempt from CPSIA testing. Basically, the majority of my materials have been determined by the CPSC (Consumer Product Safety Commission) as safe and in no need of testing. Those materials and products that require testing, such as bib snaps, metal hair clips and wood teething rings - have been tested and approved for use. For CPC certificates on any items for sale in my shop, you can request them here on Etsy and I'll be happy to send you a .pdf file.

SAFETY WARNINGS:

HAIR ACCESSORIES: Please note that some of my items may contain small parts, such as headband and hair clips, that may present choking hazards to young children if pulled off or placed in the mouth. NEVER leave a baby or toddler unattended wearing my hair accessories for these reasons.

TEETHING RINGS:
Care for the wooden rings on my teething soothers is simple and easy, however, please note that if you submerge the rings in water for a period of time, mildew and/or mold can occur since the wood cannot dry out properly. Washing under the faucet for a quick moment is all it takes to get my wooden rings clean. If you notice the surface of the wood is looking chipped, broken or splintered, please discard it immediately. Replacements are easy to find, and I am happy to send another to you for a small fee. Take note that banging the wood on hard surfaces and improper washing (submerging in water) can lead to cracks.

Re-sealing the wood rings isn't necessary, but some prefer the surface coating of beeswax and olive oil to keep the wood looking beautiful and frankly, it helps promote a longer life for the teething toy.

COPYRIGHT INFRINGEMENT:
The designs you see at my Etsy shop are unique and protected property of NattBratty.