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NaturallyBasic

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NaturallyBasic

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Shop policies

Last updated on March 2, 2011
Welcome to my Etsy shop. My goal is to provide natural bath and body products for all. This started as a little hobby, but I decided that I didn't want to keep it from the world! Now everyone can enjoy. My products are especially helpful for people with allergies, sensitive skin and skin conditions.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
If there is a question or problem with any item please contact me directly through Etsy convo and we can straighten it out. Please do not leave negative feedback if you have not yet contacted me. There's always a way to work it out! I hope this is never an issue - so far everyone loves my products!

NOTE: If you have sensitive skin and suspect that you may have a reaction to something, please know that you should discontinue using the product. I do make unscented items or 100% natural items with only essential oils for those who cannot use fragrance.
Payment
At this time I accept PayPal for payment. I request that all items be paid for within three days from purchase. If I do not hear from the person in that time (I will attempt to contact once) I will assume the buyer forgot and cancel the sale.
Shipping
I ship first class USPS, usually within 3-5 days from date of purchase. In extenuating circumstances the buyer would be contacted to let them know when I will ship. I do not purchase shipping insurance. If you would like insurance please ask and I'll send you an invoice for it. I may require extra time for custom orders depending on if I have it in stock or need to make it from scratch.
Additional policies and FAQs
I do both Alchemy and custom orders. I am always open to the idea of wholesale or consignment orders. Feel free to contact me if you have any special requests.

Thanks for stopping by and have a great day!

Sarah
Naturally Basic