NaturalsbyNaj

Naturals by Naj

Stockton, California
| 2,005 Sales | 5 out of 5 stars 5 out of 5 stars

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Has a history of shipping on time with tracking.

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Average review rating is 4.8 or higher

Announcement    Processing times are 1-2 weeks. All products are handmade to order and we unfortunately cannot accept any returns, refunds, or cancellations. Thank you for your understanding!

Announcement

Last updated on Jan 30, 2022

Processing times are 1-2 weeks. All products are handmade to order and we unfortunately cannot accept any returns, refunds, or cancellations. Thank you for your understanding!

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Najja

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Najja

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5 out of 5 stars
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About NaturalsbyNaj

Sales 2,005
On Etsy since 2019

Shop policies

More information

Last updated on May 10, 2022
Frequently asked questions
What do I do if my package never arrives?

Currently, due to COVID-19, the USPS is experiencing delays. This means that it can take up to 30 days to receive your package. This does not include our processing times which are 1-2 weeks.

Will I receive a refund or a replacement if my package was stolen?

Unfortunately, we do not process refunds or replacements if your package is stolen.

What steps should I take if my package arrives damaged?

We understand that sometimes the USPS handles packages in a rough manner. This may lead to products becoming damaged during transit.

If your product(s) are damaged upon delivery, we ask that you take clear pictures/video of the damaged product(s) and send them to us within 5 days of delivery. Once we receive proof of the damaged product(s) we will gladly send a replacement.

If you cannot provide proof of the damaged items then we unfortunately cannot send a replacement.

I received the wrong product. What should I do?

We try our very best to ensure each customer receives exactly what they purchased. However, if you have received the wrong product, please send us a clear picture that shows the name of the product that you received and we will gladly send you correct item.

What is your cancellation/refund policy?

All sales are final. We have a strict no cancellation, no refund, and no return policy.