NauticalWheeler

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Questions or concerns with your order?
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***If you have any questions, concerns, or problems when you receive your order, please message me on Etsy or email me info [!at] nauticalwheelerjewelry.com. I try to reply back within 1 - 2 days. I care about what you think about your order!***

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Returns + Exchanges
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Returns & Exchanges are allowed, please message me within 14 days of receipt, if you would like to return or exchange so I know to look for your package in the mail. U.S. customers, please return within 30 days. International customers, please return within 60 days.

-Returns through retailers must be returned to retailers and are subject to the retailer’s store policy.

-Items must be returned in their original packaging and original condition.

-Customers are responsible for return/exchange shipping to and from the studio. This includes international customers.

-Orders that received free shipping at time of purchase, will be refunded in full minus a $4 shipping fee. If you ordered multiple items and are only doing a partial return, the shipping fee will not be taken out as long as your order remains over $35.

-You will receive a refund once the returned items are received at the studio. If your return is late or in worn condition, you will receive a store credit. Store credits do not expire.

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Ring Resizing
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-Ring resizing is complimentary, the customer is responsible for shipping the ring to and from the studio. This includes international customers.

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Repairs
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If your jewelry requires repair within 30 days of receipt, the customer will not incur a repair fee. If your item is damaged outside the 30 day window, please contact me anyway, repairs start at just $4 but can vary depending on materials and the extent of the repair. The fee will be determined upon inspection of the damage. You will be given a quote prior to any work being done. The customer is responsible for shipping the piece to and from the studio. (*This includes International customers*). Please insure your package. I am not responsible for lost packages shipped by customers and cannot issue a refund if your package is lost.

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Final Sale Items
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**Some custom orders are Final Sale, you will be notified before you are charged for your custom order if this is the case.

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Unhappy with your order?
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I always wants to make customers happy! If you are unhappy, let me know (send me a message!) or email me at info [!at] nauticalwheelerjewelry.com and I will always work something out :) I care about your opinion and how you feel about your order.

Payment options include paypal and credit card. Please process your payment at time of your purchase. Your item will not ship until payment is received.

>Orders may ship from NYC or CT

>Most items are sent out in 2 - 3 business days from order date {this doesn't include Weekends & Holidays}. Some items may take longer, this will be noted in the listing.

>International orders are sent via USPS First Class, please allow 2 - 4 weeks for delivery and time for your order to get through Customs. International customers are responsible for paying all duties and taxes. As well as exchange and return shipping charges.

>All U.S. orders are sent USPS First Class, this includes free shipping on orders over $35.

>If you need a rush delivery please message me.

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Wholesale:
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Please message me for inquires on wholesale or find me on Etsy Wholesale.


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Taking care of your jewelry:
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Sterling silver: I recommend not getting jewelry wet. For brass and silver pieces, I recommend a liquid Sterling silver cleaner followed by a soft dry polishing cloth.

Gold-plating: Only use a liquid cleaner as rubbing can remove the gold plating. Do not get wet, metal and water do not mix. Keep away from perfumes/lotions/chlorine/detergents etc. Store in a jewelry box to avoid tarnishing. Gold plating will not last forever but following these steps will help it last as long as possible. If you have any questions regarding how to care for a piece, please message me.

Brass Jewelry: If you are allergic to brass it may turn your skin green, this is a natural reaction and is not harmful. This is a reaction your skin has to the brass metal. You can add a thin coat of clear nail polish on the back side of your brass jewelry to keep your skin from reacting to the metal.

If you were not aware of a brass allergy before purchasing it from my shop, please message me and we can work something out. I never want customers to be unhappy with their purchase from my jewelry shop!

info [!at] nauticalwheelerjewelry.com


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Ring Resizing:
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Ring resizing is complimentary, the customer is responsible for shipping the ring to and from the studio. This includes international customers.


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Repairs:
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If your jewelry requires repair within 30 days of receipt, the customer will not incur a repair fee. If your item is damaged outside the 30 day window, please contact me anyway, repairs start at just $4 but can vary depending on materials and the extent of the repair. The fee will be determined upon inspection of the damage. You will be given a quote prior to any work being done. The customer is responsible for shipping the piece to and from the studio. (*This includes International customers*) Please insure your package. I am not responsible for lost packages shipped by customers and cannot issue a refund if your package is lost.