navajodreams' Shop Policies
THANK YOU FOR VISITING HERE AND TAKING THE TIME TO READ EVERYTHING. I WANT YOU TO BE HAPPY WITH WHATEVER YOU BUY FROM ME SO PLEASE TAKE THE TIME TO MAKE INFORMED DECISIONS AND ASK ALL AND AS MANY QUESTIONS AS YOU LIKE! I ALWAYS WELCOME PHONE CALLS OR EMAILS WITH ANY QUESTION'S YOU MIGHT HAVE AND CAN ALWAYS HAPPILY SEND ADDITIONAL PHOTOS!
I TAKE ALL FORMS OF PAYMENT ALTHOUGH SOME MAY MEAN WAITING A LITTLE LONGER FOR YOUR PAYMENT TO CLEAR AND YOUR ITEM TO BE MAILED.. YOU DO NOT NEED PAY-PAL. WE DO NOT DO REFUNDS UNLESS ITEM IS SIGNIFICANTLY "NOT AS DESCRIBED". OUR 100% FEEDBACK SHOWS THIS HAS NEVER HAPPENED! PAYMENT IS DUE IN 3 DAYS UNLESS WE WORK OUT A ZERO % PAYMENT PLAN.
ALL ITEMS IN THE US ARE SHIPPED FREE PRIORITY MAIL WITH DELIVERY CONFIRMATION SO WE BOTH KNOW WHEN YOUR PACKAGE IS ARRIVING AND CAN BE TRACKED! ALL ITEMS ARE HEAVY BUBBLE-WRAPPED AND PROPERLY BOXED TO ASSURE SAFE ARRIVAL UNDAMAGED. MOST PACKAGES ARE IN THE MAIL WITHIN 24 HOURS UNLESS IT'S A WEEKEND. WE ARE NOW SHIPPING TO "OTHER" COUNTIRES ON A CASE BY CASE ITEM BUT YOU MUST PAY FOR THE SHIPPING AND INSURANCE.
Refunds and Exchanges
WE ARE A SMALL FAMILY NOT A STORE AND ONLY SELL "ONE OF A KIND" VINTAGE PIECES SO WHEN WE REMOVE IT FROM A LISTING WE ALSO REMOVE THE ABILITY TO SELL IT TO THE OTHER PEOPLE WHO WERE INTERESTED. WHEN YOU BUY OR PLACE AN ITEM IN LAY-AWAY WE REMOVE THE LISTING FROM TWO INTERNET SITES AND DO NOT TAKE IT TO OUR SHOWS FOR OTHERS TO SEE EVEN THOUGH WE COULD GET MORE MONEY. FOR THAT REASON WE NEED YOU TO MAKE INFORMED DECISION'S AND KNOW WHAT SIZE BRACELET OR RING YOU NEED BECAUSE WE DO NOT DO RETURNS. I WILL SEND YOU ALL THE PHOTOS YOU WANT AND ANSWER ANY AND ALL QUESTIONS "BEFORE" YOU SHOP AND BUY. YOU CAN ALSO CALL ME AND WE CAN TALK UNTIL YOU FEEL YOU CAN MAKE A CONFIDENT DECISION ABOUT YOUR PURCHASE. I WANT YOU TO BE HAPPY AND EXCITED WHEN YOUR ITEM ARRIVES AND NOT DISSAPOINTED SO PLEASE ASK FIRST WHEN IT DOUBT!
Additional Policies and FAQs
We are now doing layaway's on all item's and you can thank a great customer for our re-starting this and renewing our faith! Please keep in mind there ARE NO REFUNDS ON LAYAWAYS EVER! Once we agree to do a layaway your item will never be shown to another person or taken to any shows. No other higher "offers' will convince us to sell your item to anyone else so we expect the same commitment from you. Really no excuses, my dog ate my homework, we were in an accident, the sky has fallen... You get the idea. We don't mean to be harsh but the simple truth is your payments are already gone and spent on supporting my little family and we only sell one of a kind pieces since there all hand made which means someone else that wanted to buy your item wasn't able to and we've lost their business. We will do layaways up to a year ( sometimes longer ) on higher priced items. You and I will agree on the terms and payment plan to make this a success! The first payment is through paypal and will hold your item and as payment's are received the price will drop and reflect your payment. You email me when a payment has been sent and I will email you right back that the payment was received and the price will be dropped accordingly. There is some "wiggle" room in this plan to accommodate any special needs you might have. In the same way that you will be able to depend on me, I will need to depend on you to make timely agreed upon payments and please don't take advantage of my kind nature. I support myself and a disabled husband through our sales here and hold my customers dearly and with high esteem!
NEED MORE INFO? PLEASE EMAIL OR CALL! WE LOVE ANSWERING ALL YOUR QUESTIONS ABOUT VINTAGE TURQUOISE AND IT DOESN'T EVEN NEED TO BE ABOUT ONE OF OUR PIECES!
Yatahey! This shop is not about us, but about the Native Americans that have created and have often lost the beautiful works of art that they have created. Our passion started many years ago and has continued to evolve from old pawn finds to "newer" emerging artist's finds. We do not clean or alter any pieces unless requested by you. We look for unusual pieces with great stones in them and quality work. Each pieces has it's own story and I wish they could all speak to me! Often people have remarked about the beautiful "energy" in a piece they have collected from us. Sometimes I learn a little bit about it and pass that info on here but often they are pieces left unclaimed in shops. Please support your local Powwows by going and participating! They are stunning moving events for the whole family. Thank you for visiting with us and buying "American"!
Last Updated August 27, 2014