- I accept paypal payments via Etsy. You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account

- All processing times can be found on the listing. Once the item is posted and you wish to cancel, please take in the delivery of the item and contact me to arrange for the item to be returned to me. You will need to meet this expense.

- Once payment has cleared your item will be posted within 3-5 working days.

- The shipping cost listed includes not only the cost of postage, but also the cost of any packaging materials. Purchases are sent without tracking as standard. I aim to ship 1st class within the UK, your parcel will be sent 2nd class in some cases. For example - size of box required to ship your items safely!

- Please ensure your address details are correct when making the purchase, the address i am given is where i will send your item. Let me know if its an alternative address.

- I take lost and/or stolen mail seriously, therefore if a parcel doesn't arrive, I put in a claim with Royal Mail. This will involve me filling out some paperwork to show when it was posted, where the package was being sent and the value. Royal Mail will investigate and if shipped internationally, they will contact the Postal Service within your country also. This will take up to 90 days for Royal Mail to investigate and then will come back to me with a conclusion.

- Shipping upgrades are offered for UK, EU and world wide buyers. This service is an additional cost to the Shipping price that you paid in the listing. This provides a signature upon delivery - therefore you will need to be available to receive the parcel at the address you have provided. Your item will not arrive any quicker and this is not a faster way to deliver your item. This is a cost in additional to your shipping cost from your listing but provides both with a service that your item has been signed for and delivered.

- Please convo me if you have any problems. As soon as the item is posted i will mark your item as shipped. You can find this information under 'your purchases'.

- Felt colours: I try very hard to accurately represent the felt colour through photographs and description. There will be some colour variations between batches. Also some people don't realise that the colour of the image can vary widely from one computer monitor to another.

- Returns: no refunds or replacements will be offered after 50 days from purchase.

- Custom charges: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.

- Messages: Please contact me in the first instance if you have any question about an item or your purchase. Please can I ask that all convo's/messages are friendly and respectful, I will report any instance of bullying or harassment by following Etsy reporting procedures. By working together I am sure we can resolve an issue.

- NCFeltSupplies is not liable for what you do with the felt or items purchased from the store and who you sell your items to. We are not responsible for any imperfections, damage, or casualties that result from the use of our felt. Purchase of our items means that you are in agreement with our terms and conditions

- Working days refers Monday to Friday.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Natalie, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ncfeltsupplies [!at] btinternet.com