Announcement Natasha Fahim and Alexandra Pashkina welcome you to Neboflot. We make self-designed, unique, handmade clocks with high quality movements. Alexandra works out of London (England) Natasha works in Vienna (Austria).
Natasha Fahim and Alexandra Pashkina welcome you to Neboflot. We make self-designed, unique, handmade clocks with high quality movements. Alexandra works out of London (England) Natasha works in Vienna (Austria).
Bellow you can find some important information that will make purchasing from us as smooth and worry-free as possible. Please read it and feel free to contact us if you have any questions!
When making an order you can be certain that all your personal data will be dealt with the highest level of confidentiality and that your data shall not be shared or sold to any third party under any circumstances.
Accepted payment methods
If you don't have a Paypal account and would like to pay with your Credit Card, check this step-by-step tutorial on Etsy checkout:
All charges and/or payments are made in EU Euros.
Your order will be sent 1–3 days after receipt of payment. All prices include all applicable taxes. For EU countries additional tax is 20%.
International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries. We are not responsible for any additional charges that can arise during import to your country.
Shipping usually takes 1-3 weeks.
Please note, transit time may vary depending on your location and customs processing, so we can’t guarantee an exact arrival time.
All packages are sent via international registered airmail from Vienna, Austria.
It includes tracking number and insurance.
Express shipping via EMS or DHL is available upon request. Please contact us if you need it before placing an order, so we can adjust shipping prices.
Refunds and Exchanges
If you are not satisfied with your items for any reason or they were damaged during shipping, please contact us before leaving feedback on etsy. We'll do our best to solve possible problems.
Make sure items are returned in their original condition.
Contact natasha [!at] fahim.eu within 48 hours of receiving item and include your original order number and reason for return.
Item/or items must be returned to us within 14 working days after delivery. Return postage and handling is your responsibility. All refunds will be credited to your PayPal account within 3 working days from receipt of merchandise to us.