NeitherSparky

Sparky's Stitches - Custom machine embroidery

Sacramento, California · 7017 Sales

NeitherSparky

Sparky's Stitches - Custom machine embroidery

Sacramento, California 7017 Sales On Etsy since 2009

5 out of 5 stars
(1342)

NeitherSparky is taking a short break

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Note from shop owner 7/22 - Okay that's it, I am on vacation! (Like, an actual vacation.) I don't anticipate being open again until about the 5th of August. Remenber that once I am open again I will not be accepting custom work until November.

If you have already ordered keep an eye on your receipt. Your order will be shipped by 7/26 or so, and you will get tracking info.

Note from shop owner

Last updated on Jul 22, 2017

7/22 - Okay that's it, I am on vacation! (Like, an actual vacation.) I don't anticipate being open again until about the 5th of August. Remenber that once I am open again I will not be accepting custom work until November.

If you have already ordered keep an eye on your receipt. Your order will be shipped by 7/26 or so, and you will get tracking info.

Cynthia Read

Contact shop owner

Cynthia Read

Reviews

Average item review
5 out of 5 stars
(1342)
View all 1342 reviews

About

Stitch All the Things

I graduated from the University of Southern California in the 90's with a Bachelor's in Creative Writing. I proceeded to use said degree for writing fanfics and roleplaying online, after a few years of which I burned out on writing creatively. I floundered at data entry and retail positions for some years.

I had always loved patches and collected them as a child, only to store them away because I was afraid to ruin them by actually putting them on stuff. I wanted to make money doing something creative so my brother helped me finance my current embroidery machine, a 6-needled beast which more often than not decides not to have all 6 needles work at any given time.

In short, I work at home plying nerds with costume accessories. You're welcome.

Shop members

  • C. "Sparky" Read

    Owner

    I am a woman residing in the Sacramento, CA area. I live with my brother, a parrot, a snake, and a plethora of tarantulas (yes on purpose). I make embroidered things. :3

Shop policies

Last updated on July 14, 2017
Hello! I am Sparky, and this shop is not a hobby for me, it is my business. I pay taxes on it and I do it full time. I have professional equipment and design software. Sometimes I am slow, sometimes I am busy, and I am always slammed when Halloween is approaching.

Patches and Shirts: each item may vary a tiny bit in appearance due to the hoop shifting etc. I will never send you patches that I feel are "messed up" or anything, don't worry. (With my new machine the results will be more professional and this will be less of an issue.) Colors may vary a bit as well but not by a whole lot. If the item is say, a t-shirt and you have the option of choosing a different size, then expect to wait a few extra days for your item to ship because I don't generally keep t-shirts on hand and will have to go out and buy one for you.

Everything But Patches and Shirts: what you see is what you get. The photo, I mean. And if I say I have one in stock, that's all I have.

Occasionally I will list a one-off item; this will be explained in the item description.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
I accept credit cards and Paypal. I used to accept money orders, checks, and even cash but no longer; however some of my older listings may still say at the bottom that I do. I have over 150 listings and will go through them all when I get the time, but for now some may still have the old message on them.
Shipping
The soonest you should expect to receive your order is two weeks, although you may certainly get lucky and get it sooner. :) If you have a deadline let me know when you order so I can try to push it out quicker if possible, but there are no guarantees. However for made-on-demand items (the vast majority of my shop) do not expect or ask to receive it within a week. I ship first class, which takes about three days within the US (I'm not exactly sure for international and I'm sure it varies anyways).

I will not upgrade you to quicker shipping and I only go to the post office on certain days of the week. I put a more consise breakdown of my work and shipping schedule here if you care to read it: http://www.sparkys-stitches.com/faq.htm

My busiest time of the year is August-October because of Halloween and I easily receive 4-5 times as many orders then as any other time. Chances are I cannot rush your order then, so order your Halloween merchandise early! I also close my shop within a couple weeks of October 31st because invariably people get angry when I tell them they won't get their order in time for Halloween and it stresses me out. Once I am closed I am closed. I also do NOT take custom orders during those months, I am much too busy.

I have started using Stamps.com* and provide tracking numbers, your online receipt will automatically update with that information once I ship (although it can take USPS up to a day to start showing your package's progress). I typically drop envelopes/packages off on Tuesdays and Thursdays (or sometimes Fridays when I am swamped, such as at Halloween). So normally twice a week.

*I have been using Etsy's shipping labels and may switch to doing those permanently

Btw if you are international and have ordered from me in the past for much cheaper than my shop says it is now: I am very sorry. I was informed by my post office (after 8 years!) that the methods I was using before were actually not legal, despite the postal workers themselves using it before I was doing postage online. I have switched to the correct, legal rates for international packages. I hate to raise the prices by that much after so long but I had to do it.
Refunds and Exchanges
If there is anything wrong with your order contact me immediately. There are no exchanges/replacements unless there is something wrong with what I sent you. You may need to send me a photo so I can understand the problem.

If you just want to return a perfectly good item because you changed your mind, send me a note. We'll probably work out that you will ship it back to me on your dime, and I will refund you the cost of the item, but not the shipping.

So, I have sent out literally thousands of patches over the years and the plain truth is a few get lost. :/ If your order doesn't arrive in a reasonable amount of time after it has been marked shipped contact me.

If it is determined that you did not receive your order because you gave me the wrong address, you are not entitled to a refund or free replacement products. I'm sorry to have to make this rule but so many people over the years have thought I was responsible for giving them replacements when they gave me the wrong address I had to do it. Please make sure I have your correct address! Remember, I use your Etsy address, not your Paypal address.
Additional policies and FAQs
If you are interested in having something customized, I will have to see the artwork before I can tell you if I can do it, how long it will take, and what it will cost. (I also need to know what size you want it to be.)

Don't ask me what size patch you need for a child of a certain age or to go on a certain size article of clothing. It is up to you to tell me what size you want. I do not have children,. I have no idea how big your kid is. :)

I am generally not open for custom work between the months of August and October.

One more thing: no I do not have an option to apply hook-and-loop fasteners to the backs of my patches.

I have an FAQ page here: http://www.sparkys-stitches.com/faq.htm