neverwares

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neverwares

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Shop policies

Last updated on February 12, 2017
Please read the terms and conditions below. Misunderstandings can occur but hopefully can be sorted out quickly. I am not difficult to deal with and want your purchase to be a happy one and will work with you every step of the way to make it so.

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UPDATE: February 12, 2017.
Please note "neverwares" on Etsy is not affiliated in any way with the Facebook account "neverwares" or with the website "http://www.neverwares.ca".

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
~~Methods~~
Neverwares accepts Paypal and Direct Check [this includes Etsy gift cards]. This ensures protection for both the buyer and the seller.

~~Deadlines~~
Nothing is mailed until "paid in full".

~~Taxes~~
Unless otherwise noted, HST/GST applicable in Canadian provinces are included in the listed price. Please note, all duties and taxes applicable in country or province of purchase or receipt of goods [if not a Canadian blended tax] are the responsibility of the purchaser or recipient.

~~Cancellation~~
Once payment has been received, but the item NOT mailed, cancellation of an order can be done. Please realize, that some processing charges may not be refunded. Once an item is mailed, the sale cannot be cancelled (see refunds and exchanges).
Shipping
~~Methods and coverage~~
Unless otherwise requested by the buyer these are the normal shipping policies. Note; insurance and tracking are not automatically included in the postage and shipping charges. If you would like insurance and/or tracking on your purchase please choose the upgraded shipping or contact neverwares to adjust the shipping costs accordingly.

If an item fits into Letter mail, it will be shipped by LETTER MAIL. This is the least expensive service and is not insurable for loss.

Canada
Parcel Post Ground or Letter Mail.

Continental U.S.A.
Small Packet, Light Packet or Letter Mail.

Oversees
Small or Light Packet Ground/Surface or Letter Mail.

I always let you know when your purchase is in the mail. Mailing rates are based on size, weight and destination of your purchase.

NOTE, in addition to the cost of the postage appearing on your parcel the following costs do not appear; cost of packaging material [neverwares uses new materials only], gasoline surcharge tax and 13% sales tax collected by the government on some types of postage. Please keep this in mind when inquiring about shipping charges.

Shipping costs do not include delivery to remote areas and difficult to serve locations.
Refunds and Exchanges
~~Concerning Vintage~~
Neverwares does not accept returns or exchanges. These are used [or not] goods and are as is. If you feel the items are not as described and photographed please contact neverwares via Etsy convo.

~~Concerning Destash~~
Please check the item listing as many destash items have the caveat "no return" written in them. Items that do not state no return will be accepted providing items are in the condition they were sent only, that is unused by you. Items that have been exposed to and retain odors such as, but not limited to, perfume or cigarette smoke will not be accepted for exchange or refund. Only the cost of the items will be refunded, there is no refund of any shipping costs or taxes [except for HST/GST on the item purchased] and duties you may have paid to your government. If you feel the items are not as described and photographed please contact me.

~~Concerning Patterns and Books~~
I do not accept returns unless the item is not as described and/or pictured. If accepted for return the conditions are the same as for Destash.

~~Miscellaneous~~
There is no refund on any shipping charges. I hold back Etsy and PayPal fees on all returns [re-stocking fees] but not exchanges.
Additional policies and FAQs
~~Is your home pet friendly? How about smoking and perfumes?~~
My home is pet friendly (cats only), however they are dissuaded from entering into the fabric studio and my office. The "nasty lady" with the water gun has always discouraged those who forget.

In the case of fabric destash, the item[s] may have been washed and dried in non-perfumed detergents and will be noted in listing. Jewelry and craft supplies normally have not been cleaned. Most items are in an as received condition and may have been stored for an extended period of time. Considering this items can not be guaranteed to be free of specific allergens or contaminants.

I have a no smoking policy in my home, also we are all non-smokers. Due to personal allergies, my home is perfume free [air fresheners, harsh cleansers etc.] .

~~How do I contact the shop?~~
Please contact Anne-Marie through her email: neverwares [!at] bell.net or via Etsy convo.

~~Artists Copyright~~

All of the photographs seen on this shop's Etsy pages are property of Neverwares. They are not stock photographs, and are not to be used as such.