newenglandworkshop

New England Workshop

Connecticut, United States · 1649 Sales

newenglandworkshop

New England Workshop

Connecticut, United States 1649 Sales On Etsy since 2008

5 out of 5 stars
(542)
Shop owner

Todd

Contact

Announcement   Check out our custom engraved glassware. Our vast selection of wood ornaments are made by us right here in New England! Great one of a kind gifts!

Fast turn around and friendly service!

Announcement
Last updated on Nov 14, 2015

Check out our custom engraved glassware. Our vast selection of wood ornaments are made by us right here in New England! Great one of a kind gifts!

Fast turn around and friendly service!

Todd

Contact shop owner

Todd

Reviews

Average item review
5 out of 5 stars
(542)
M C

M C on Sep 6, 2016

5 out of 5 stars

Thank you for the great gift

cloveny

cloveny on Sep 6, 2016

5 out of 5 stars

Fantastic! The "mascot" themed custom ornaments are ideal for our family's tradition. The craftsmanship was quite fine and attention to detail makes this gift a treasure. Thank you!

View all 542 reviews

Shop policies

Last updated on August 19, 2015
Welcome to New England Workshop's Etsy Shop!

What is Etsy.com you ask? We'll Etsy is like Amazon for custom and homemade craft sellers.

What New England Workshop does is specialize in creating custom products in wood, stone and glass for personal and business use. Located in Chester, Connecticut, we have over thirty years of woodworking experience and state of the art laser equipment. We can put almost any drawing or picture on wood or stone.

We are a small 2 man father & son workshop. We take every order personally, from designing - crafting - packing/shipping & selling!

Since our products are made in house we can produce cutouts in solid Cherry, Walnut or Maple for smaller sizes or stain high quality plywood for larger sizes. The plywood looks the same and is available in larger sizes without warping and is more sturdy.

Boxes are commonly available in solid Cherry or Walnut since we find these woods to have the best production and design qualities. Other woods can be custom requested. Cherry is recommended for any photo engraving.

Here is a photo sample of our available woods for boxes:
(Copy & Paste link into your browsers address bar. These are direct links to the sample photos and not to our main company store as to not break Etsy's Terms of Use.)

http://www.newenglandworkshop.com/samples/NewEnglandWorkshopBoxes.jpg

Here is a photo sample of our available woods for cutouts:
(Copy & Paste link into your browsers address bar)

http://www.newenglandworkshop.com/samples/NewEnglandWorkshopCutouts.jpg

We have hundreds of stock art designs that we personally customized for our engravings. Please look at the design catalog I made to choose custom art for your item.
(Copy & Paste link into your browsers address bar)

http://www.newenglandworkshop.com/stockdesigns/#/content/start/

We have well over 100 cutout designs and many boxes so please check back often to see newly listed items.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We have a verified PayPal Business account. This is our preferred secure way or accepting orders and credit cards.
Shipping
SHIPPING TIMES:
Most stock items ship within 1 to 3 business days. High quantity orders or detailed custom jobs may take longer. Out of stock items will be added onto the production list as soon as ordered, this may result in a 1-2 week shipment delay.

SHIPPING METHODS:
We ship most of our items by USPS Priority 1-3 day mail. This gives us fast shipping with tracking at a fraction of the costs of UPS. Small items are shipped USPS First Class for a lower cost than Priority. If you have a large order we will usually use UPS Ground because once things get heavy UPS comes out a lot cheaper than USPS.

If you need a specific type of shipping then please try to contact us before the sale.

SHIPPING PRICE:
We are located on the East Coast in CT so I set our shipping prices for shipping to the West Coast. While Etsy did recently add a shipping calculator option I'm still working on the setting to make sure everyone gets a correct shipping rate. Until then we will continue using the old refund method.

SHIPPING REFUNDS:
Once I pack up your order and enter the box size & weight to get the shipping label cost. I then add a $3.50 packing fee to the label cost. I subtract the shipping and packing total from the price you paid for shipping and if it comes over a $1 difference I will refund you the difference.

The $3.50 packing fee applies to all glasses and large boxes shipped. It is actually a rather small amount once you see how well we pack everything against breakage. The fee covers the box, wiping each glass then wrapping each glass in a sheet of bubble wrap, then stretch wrapping all of the glasses tightly together (so they don't move during shipping) before placing them in a box filled with packing peanuts.
We don't use any newspaper or cheap packing materials, all of our packing supplies are from Uline.

We try to keep shipping costs as low as possible, we do not get any sort of shipper discounts.

INTERNATIONAL ORDERS:(including Canada):
We don't list shipping fees for international orders because the shipping costs are easily up to 4x more than in country shipping.
In regards to Canada, Etsy lets those orders through but we will need to charge more for shipping if you want to continue with the sale.
Refunds and Exchanges
Returns will be given to items with engraving or material defects. It is important that photos and drawings of the highest quality are sent and that all custom words are checked for spelling errors. We will not refund items with low quality engravings due to poor image quality or spelling errors made by the customer.

It is important for customers to know that wood items will not be refundable for color or grain variations since that is the nature of the material.

Shipping is non refundable.
Additional policies and FAQs
PLEASE READ BEFORE LEAVING A FEEDBACK STAR RATING!:

Our customer reputation is very important to us. If you choose to leave feed back using the new Etsy "Star" system and are anything but 5 STAR satisfied then please let us know!

We do our best to make orders from us as great as possible for our customers so if you aren't perfectly satisfied with your purchase we will do our best to come up with a resolution for you.

Please contact us and we will reply to you first thing the next morning.

While the new "Star" review system was a good idea in theory, a 4, 3 or 2 Star review can effect our reputation since the rating applies to the whole store not the item being purchased. If you leave a lower review we will contact you to see what we can do to make you a 5 STAR happy customer!

In regards to return feedback from us. Many of our customers don't use the feedback system and because of this we leave feedback for our customers on request.
If you would like us to leave feedback for you we are pleased to do so! Send us a conversation and I will leave you a great review the next morning!

PROBLEM WITH RECEIVED PRODUCT:

If you feel there is a problem with the item you received from us then please contact us!

We are a small family run father & son business with just the two of us making, shipping, selling and creating all of our products. We take every order seriously and if it was damaged during shipping, if there was a miscommunication on wood color or custom work, if there was any other mistake we will do our best to help correct the problem for you if you contact us.


Image Copyright Info:

Over 90% of the art and designs we use in our shop we buy licensing rights to use for sale purposes. We occasionally may use art we find online if we are unsure of its copyright. If you are the owner of any artwork you see us using please contact us at once. We appreciate someone letting us know and we will immediately remove the designs from the site and production.