newpollutiondesigns

Couture Styling: Jewelry, Hats and Accessories

Los Osos, California · 4 Sales

newpollutiondesigns

Couture Styling: Jewelry, Hats and Accessories

Los Osos, California 4 Sales On Etsy since 2009

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Shop policies

Last updated on March 16, 2011
Thank you for shopping at New Pollution Designs! New items are listed on a weekly basis, so please check back often. It's important to note that everything I make is created by hand. I also pick every aspect of the hat, headband or accessory individually. Nothing will be identical and everything is handled as if to be used for couture purposes.

Accepted payment methods

Returns and exchanges
I am sorry but at this time I do not accept general returns or give refunds or exchanges. All sales are final. However if an item is damaged through shipment, please email me within 48 hours of receiving the item to discuss damages. Photographs of the damage will need to be emailed to me as proof of damage.

Once proper arrangements have been made send it back to me and I will replace it if a similar item is in stock or you will be given store credit for the initial price of the item. Buyer will have to pay for the item to be sent back to me. You will also have to add some sort of insurance or tracking as if it is lost in the mail I will not be held responsible. No exchanges will be made. However, I will pay for the new item shipped to you once everything is successfully completed.

General Returns will not be accepted at the post office due to customs fees.
Payment
I accept payment by PayPal only. You can use a credit card through PayPal, and you do not have to be a member of PayPal to use this option.

Need help with the checkout process on Etsy?
http://www.etsy.com/help_guide_checkout.php

PayPal info:
I accept PayPal payment in US Dollars only.

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

Payment must be made in full and have cleared before the item is shipped.

If you are having any issues with PayPal, please do not hesitate to contact me and I will attempt to assist you in anyway that I can.

If you purchase something and change your mind before paying please let me know and I will cancel the transaction. I will NOT leave negative feedback for canceled transactions. I will leave negative feedback for buyers who don't contact me to cancel the transaction.

If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact me. I will try and work with you so everyone has a happy outcome.

PAYMENT TIMES

Payment is required within three working days of receiving the order. After three working days, if you are not heard from within 24 hours I will re-list the item.

Please allow 3 to 5 business days for processing of payment for items in stock. Please remember I am a one-woman-show! And I will be working as fast as I can to meet you needs :)
Shipping
US Customers:

I ship via USPS first class mail to the address on the Etsy receipt. If you need me to ship to another address, please let me know in the "notes to seller" section of the invoice within 24 hours. If you would like a tracking number, please don't hesitate to email me.

International Customers:

I do ship outside of the US but may need to calculate shipping for you. If you are interested in a specific item please contact me and I will be happy to calculate shipping cost. I do not guarantee items shipped to foreign countries. If you feel it may be a problem I will add insurance to your order which will be cheaged to you.

Tracking for international shipments are available at an additional $30+; please contact me for an estimate.

All taxes, customs, duties and fees charged for international orders are the responsibility of the buyer. For any additional information refer to your local customs agency.

If an item is lost it is the resposibilty of the buyer to contact their local post office. I will be glad to supply you wuth any additonal information that you might need. To avoid this problem I recommend that you get insurance which will include a tracking number for your purchased item.

If an item is lost or stolen after delivery has been confirmed and it is not returned to me by the post office, I will not issue a replacement. Please contact me if you wish to purchase additional insurance for your item.

When your package arrives, you may have to pay additional customs fee for which you are responsible. Please understand that I cannot mark "gift" on the customs form as that is illegal. Thank you for your understanding.

General Info: (not exact cost)
Item ships from: United States

Ship to:
United States: general cost is $6.50 USD with additional items costing $1.00 USD each
Canada: general cost is $6.50 USD and $1.00 USD for any additional items
Everywhere Else: general cost is $10.00 USD with an additional $1.00 USD

Because I ship using First Class mail and First Class International mail through USPS, arrival times of items usually take 2-5 days for US residents, and 5-15 days for international residents. It may take longer, especially for international customers if customs holds packages. Orders shipping to Italy may take even longer.

PLEASE NOTE! Orders are not considered "Lost" in transit until the following length of time has passed:
Domestic (U.S): 21 days past shipping date
International: 45 days past shipping date
International ITALY: 60 days past shipping date

Sometimes, a parcel may take a long time to arrive. While this is rare, it can happen. I can not file a "lost" package claim until this amount of time has passed. Most occasions, a seemingly lost package does show up within this time. If a package is lost, you may be asked to complete a form for the claim.

Any excess shipping cost will be refunded to the buyer through paypal.
Additional policies and FAQs
I reserve the right to terminate any transaction that does not comply with the New Pollution Designs shop policies or if sale seems fraudulent. You will be notified before hand.

I reserve the right to change or cancel these policies without notice.

Buyer is responsible for calculating and adding any sales tax required in their state.