newwavepool's Shop Policies
Let me know if you have any questions and I'll get back to you ASAP. It's important to me that you only end up with something that works for you, so fire away questions about sizing, material, shipping, etc. and I'll be more than happy to help!
Please pay with Paypal within 5 days of purchase.
SHIPPING METHODS: To keep costs at a minimum for buyers, I ship with Canada Post (Canadian equivalent of USPS). I ship by airmail to the USA and by regular parcel within Canada.
SHIPPING TIME: I ship within two days of receiving payment. Please note that shipping for most packages from Canada to the US takes 5-8 business days. I can upgrade your shipping if you need it faster.
TRACKING: Please note that air shipping does not offer tracking. If you require tracking, please let me know and I can arrange for different shipping.
OUTSIDE NORTH AMERICA: For shipping outside North America, I am more than happy to provide you with a shipping quote.... just get in touch!
Refunds and Exchanges
No refunds unless the item is grossly different than portrayed in the ad.
Additional Policies and FAQs
I am more than happy to put items on hold, but I can only do so for one week.
Last Updated November 1, 2013