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Nick Toebaas

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Nick Toebaas

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Shop policies

Last updated on April 30, 2015
Welcome!

All items in my shop are made by me in my studio. I formulate and mix my porcelain clay and glazes from raw materials. All pieces are thrown on the wheel. Some pieces, like my bottles, have a fair amount of handbuilding going into them. I then fire all of my work in a gas kiln, either in a reducing atmosphere or a sodium rich atmosphere(soda firing). The Soda kiln imparts unique surface characteristics on the clay and glazes.

All work is made with experience, care, and attention to detail. I only sell the best work that comes out of the kilns. I never sell seconds. Rest assured that the images represent the exact pieces for sale and that they are of the highest quality.

Accepted payment methods

Returns and exchanges
I am happy to take returns and issue refunds. I want my customers to be happy with my work and satisfied with the purchasing process.

In the unlikely case that a piece arrives damaged, I will be happy to replace or refund. All I ask is that you send me a picture of the damage and then another photo of the piece after you have destroyed it. Please keep in mind when selecting a replacement piece that no two handmade items are ever the same. You can choose a piece that is of the same style and size, but never an exact duplicate.

If you purchase an item and decide that it is not a good fit, please contact me within three days of delivery. I will have you ship it back at your expense, and I can then ship another to you at my expense, or issue a refund.
Payment
Only electronic payments in the form of credit card through Etsy, or Paypal will be accepted. These payment methods have built in security features that protect you and me alike.
Shipping
After you have purchased something you will be notified when I will get it in the mail. Turnaround time from order to shipping is usually 24 hours.

AT THIS TIME I ONLY SHIP DOMESTIC (US)

I ship priority US Mail. This option is affordable and allows the package to be tracked. Shipping rates are based on the average cost to ship my work. If you need something shipped overnight, please contact me before you purchase. I can express ship and bill you the difference.

INSURANCE AND PACKAGING

I do not pay for insurance. In my experience it is very time consuming and frustrating to try and get a shipper to pay for damaged work. That being said, I take great care in packaging to ensure that the work arrives at your doorstep in excellent condition.
Additional policies and FAQs
Please feel free to contact me concerning custom orders, or wholesale inquiries. I will let you know whether I can do a particular project. If you see items in my shop and would like to purchase more than one, please contact me. I often have multiple pieces in a particular style and color in stock, just not represented on Etsy.