nicoleleedesigns' Shop Policies
I've been a member of Etsy since July 2006 (old school etsian!) under my old user name of SoleilRouge.
I am founding member of the Richmond Craft Mafia (http://richmondcraftmafia.com).
R.E.S.T ~ Richmond Etsy Street Team, EAOC ~ Etsy Artists of Color Street Team and Fatsy ~ The Body-Positive Street Team
Currently, I accept payments via Paypal only. Payments for your order need to be made within 2 days. After those 2 days I will send an invoice as a reminder.
To avoid a delay with your order, please make sure your mailing address is the same as your address listed with Paypal. I will not ship the package until mailing address is confirmed.
US orders are shipped via USPS first class mail or Priority mail with delivery confirmation. In stock items will ship within 3 business days. Custom designs will go into production within 24 hours of payment completion and can be expected to ship in 2 to 4 weeks. If a custom order takes longer than expected, you will be promptly notified with a new estimated completion and ship date.
Please contact me for shipping rates. International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.
Refunds and Exchanges
If you are not happy with your purchase, please contact me to discuss options for exchange or replacement only. Please make contact prior to sending your item back and state the reason for the return. The item must be returned within 7 days of receipt of order and in the same condition in which it was received. Due to the nature of custom work, I cannot offer returns on custom orders unless due to defective workmanship. You are responsible for shipping the item back, and shipping charges are non-refundable. Exchange or replacement will be processed when the item is received by me and you are responsible for any proof of delivery, such as Signature Confirmation or Delivery Confirmation by the USPS. By placing your order, you are agreeing to these terms.
Additional Policies and FAQs
Interested in carrying NLD in your boutique or shop? Wholesale inquiries welcomed - $175 minimum first order for new accounts and $75 minimum for reorders. Tax ID is required. Prepayment of orders is required. Please contact me for more information.
Last Updated June 13, 2015