niftyknits' Shop Policies
Hello and welcome. All my items are handknitted (or crocheted) by myself in a pet and smoke free home. I particularly enjoy the challenge of creating from scratch and I'm happy to take your ideas and run (or knit!) with them. I create my own patterns - and before you ask, I do not offer my patterns for sale.
Currently I am not taking "knit to order" purchases, all items are ready to ship today, but please remember I'm in the UK. Today (for me) might be tomorrow (for you)!
I can accept payment by Paypal or Direct Checkout, or through Etsy GiftCards. UK buyers may also pay by bank transfer.
I ship first class (UK) or airmail (international). I always obtain proof of posting, but if you want registered or recorded delivery for extra security, please ask. I usually post same day as a sale, or the next day if I've already been to the post office.
Please get in touch BEFORE buying if you have a strict deadline.
Please check that your paypal address is up to date and is the same as your Etsy registered address. That way, I will know where to ship. If I notice a discrepancy I will check with you, but it is really your responsibility to make sure your addresses match. I will post to your Etsy address.
I wrap each knit in colourful tissue paper and tie with ribbon or yarn before posting.
Refunds and Exchanges
I'm proud of the standard of my work so hope refunds would never be necessary. I always obtain "proof of posting" to allow me to chase up missing packages, so please get in touch if you feel your parcel may have been mislaid. (Sometimes parcels can be delayed by CUSTOMS, or HOMELAND SECURITY if you're in the USA.)
The European Union Directive on Consumer Rights applies to purchases from Niftyknits, unless they are CUSTOM ORDERS*
If you change your mind about a purchase, please contact me within 14 days and return it. I will refund you if it is returned to me in the same condition it left and is resellable. The buyer will be responsible for the cost of return postage. My address can be found further down this page.
You may use the returns form supplied by Etsy, available to download here http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
If your parcel arrives damaged, please let me know as soon as possible so that we can decide the best solution. Customer satisfaction is very important to me.
*If I knit a CUSTOM ORDER for you, I will send photos when it's finished for you to approve. CUSTOM ORDERS are not refundable.
Additional Policies and FAQs
Customs Charges are sometimes payable on items shipped abroad, and are the responsibility of the buyer.
I love a challenge so please do ask me if there is something you would like knitted that I haven't thought of yet! Similarly if you would like one of my items in different colours, or bigger, smaller, whatever.
enquiry [!at] niftyknits.co.uk
Last Updated March 12, 2015