NightengaleNeedles

Queer Art by Queer People / Geekery via Fabric

Pittsburgh, Pennsylvania 3726 Sales On Etsy since 2008

5 out of 5 stars (712)

NightengaleNeedles

Queer Art by Queer People / Geekery via Fabric

Pittsburgh, Pennsylvania | 3726 Sales

5 out of 5 stars (712)

Shop owner

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3726 Sales
3256 Admirers
 

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Emily Smith

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Emily Smith

Announcement    • SOCIAL MEDIA •
twitter.com/nightengale13
instagram.com/NightengaleNeedles
facebook.com/NightengaleNeedles
NightengaleNeedles.tumblr.com
furaffinity.net/user/NightengaleNeedles
pillowfort.io/NightengaleNeedles

• UPCOMING EVENTS• 
nightengaleneedles.tumblr.com/events

Announcement

Last updated on Oct 7, 2018

• SOCIAL MEDIA •
twitter.com/nightengale13
instagram.com/NightengaleNeedles
facebook.com/NightengaleNeedles
NightengaleNeedles.tumblr.com
furaffinity.net/user/NightengaleNeedles
pillowfort.io/NightengaleNeedles

• UPCOMING EVENTS• 
nightengaleneedles.tumblr.com/events

Reviews

Average item review
5 out of 5 stars
(712)
See reviews that mention:
quality 120 shipping 110 customer service 45

About NightengaleNeedles

Sales 3,726
On Etsy since 2008
  • Dealers Room Booth
  • Artist Alley Table
  • Yaya Han wearing our Toothless Hood. https://www.etsy.com/listing/203781229/
  • Bin Furuya with our Ultraman Shoulder Pet. https://www.etsy.com/listing/555150555/
  • Mothra deluxe fabric sculpture. Email us for commission info nightengale@nightengale.org

Our Story

Back in 2008, on a wild impulse and a gut instinct, I decided to give up the seemingly unending chain of dead-end office jobs that had been crushing my soul since collage. I embarked on a journey through creating and maintaining my own business doing what I loved most: Sewing, and Nightengale Needles was born.

​Since then, I've been able to maintain both the good fortune and tenacity that allows me to continue to make my passion my livelihood; Nightengale Needles remains my full-time job. I sell my plush and clothing both online, and at anime, gaming, pony, furry, and comic conventions from Maine down to Florida and all the way out to Nebraska. I've even branched out into a few conventions on the West Coast in recent years.

​​In 2014 I added my partners in life and love, Simon and Trey Yacek, to my business. Trey as my assistant and a Journeyman Seamster in his own right, with Simon taking over Customer Service, Social Media, Website and eShop Management, Inventory, as well as Crafting and Apprentice level sewing. ​​
​
​Please let us introduce you to our handmade goods and in doing so, maybe we can bring some of our philosophy home to your heart: we believe that nobody has to live without joy. That whether it's in your job or your hobbies or your collectibles, joy and warmth of the heart are essential to living a fulfilled and forward-facing life. ​

Read more: http://www.nightengale.org/our-business.html

Shop members

  • Emily Smith aka Gale

    Owner, Designer, Maker

    Master seamstress, product designer, founder of the LLC

  • Trey Yacek

    Designer, Maker, Assistant

    Journeyman seamster, product designer. LLC partner

  • Simon Yacek

    Customer Service, Photographer, Shipper

    Apprentice seamster, assistant product designer. Customer service liaison, web design, shop manager. LLC Partner

Shop policies

Last updated on October 7, 2018

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If any stock item from my shop is significantly not as described, faulty, or otherwise unsatisfactory, please contact me so we can work out a solution. Sometimes the appropriate solution is a return and refund; sometimes an exchange; sometimes, it's best just to ship it back to me so I can fix it and give it back. :)

There are no returns on custom commissions. I always communicate the finished state and nature of a commission before final payments are made and before shipping occurs, either by individual communication/Convos with you, or through the listing photos, which I always strive to make most accurate. Any dissatisfaction or concerns about the finished state must be communicated before the item leaves my hands.

In general, however? None of these worries should come into effect at all. I want you to be completely satisfied with your Nightengale Needles purchases at every step of the process, and make every effort to ensure that that's possible. :)
Payment
I accept PayPal, credit card, and money order. In all cases, payment must clear before the item will be shipped. Installment payments are available for large orders, especially large-scale commissions. Invoicing is available.

Pricing for all items is determined by adding a labor value to the actual cost of materials.
Shipping
By default, packages are shipped via United States Postal Service First Class. Priority or Express services, as well as Insurance, can be requested if you wish, or added by me at my discretion to ensure the timeliness or safety of the package, especially for complex orders.

Regarding rush shipping orders: Discussing your deadlines with me ahead of time is always recommended BEFORE ordering. In all cases I will do my best to achieve your desired deadline despite circumstances, but advance notice is always preferred since all my items are hand made and require a large investment of time.

If I promise you a specific date of delivery, and the delivery confirmation slip shows that the package arrived too late due to factors within my control, I'll refund your shipping in full.
Additional policies and FAQs
REPAIRS/DAMAGES

If your item ever needs repair through reasons of normal wear, normal play, or normal use, please Convo me with a description of the item in your subject line, and if possible the listing ID number as well. I will make maintenance repairs free of charge to any item I've sold you in the past, so long as nothing catastrophic has happened to it since it left my hands.

If catastrophic damage occurs to any item I've sold you (I'm picturing a happy puppy and fabric in shreds), I'll be happy to negotiate replacements on a case-by-case basis.


ALLERGY CONCERNS

If fiber (wool, etc) allergies are a concern for you or for your gift recipient, let me know before I begin construction of your commission. I can use all-synthetic materials on request.

Additional allergy concern: I have a long-haired cat. I can make special effort to keep all fur out of the work area while I construct your commission if you or your recipient have low-moderate cat allergies. However, if severe feline allergies are a concern, I must encourage you to shop elsewhere; I really don't want to compromise your safety!


CONSIGNMENT/WHOLESALE/RETAIL

Nightengale Needles would love to be part of your plans for large-scale runs of existing or new and custom NN items! Just send me a Convo and we can get to chatting. :)


SOMETHING ELSE?

If you have any other questions, please Convo me! I'd love to chat.