nightwinggalleries

NightWing Galleries - Fantasy Fine Art and Plushes

Waterville, Maine On Etsy since 2009

251 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

nightwinggalleries

NightWing Galleries - Fantasy Fine Art and Plushes

Waterville, Maine | 251 Sales

5 out of 5 stars

Shop owner

Contact

Announcement    Due to a death in the family and COVID19 related issues I am running behind on completing open orders. Please contact me before ordering any custom plushes to check on time frames. This could change at anytime so please do not hesitate to PM me with questions. I apologize for any inconvenience this may cause.

Don't see what you want? Contact me to see about having something custom made just for you. Please see terms for custom orders for specifics.

Thanks!

Announcement

Last updated on Jun 10, 2020

Due to a death in the family and COVID19 related issues I am running behind on completing open orders. Please contact me before ordering any custom plushes to check on time frames. This could change at anytime so please do not hesitate to PM me with questions. I apologize for any inconvenience this may cause.

Don't see what you want? Contact me to see about having something custom made just for you. Please see terms for custom orders for specifics.

Thanks!

Items

Request Custom Order
Contact shop owner
251 Sales
1676 Admirers
 

All Items

Kristen

Contact shop owner

Kristen

Reviews

Average item review
5 out of 5 stars
(90)
See reviews that mention:
quality 27 shipping 19 customer service 17

About nightwinggalleries

Sales 251
On Etsy since 2009

Shop members

  • Kristen

    Owner, Creator

Shop policies

Last updated on January 6, 2019
Hi and welcome to my little corner of goodies here on Etsy! I come to offer a variety of items to suit a wide array of tastes and preferences both in the visual art, as well as providing quality hand made toys and other giftables.

I believe a hand made or custom made gift means a lot more than just something that has been picked up off a shelf or mass produced. The care and time I spend on each item for sale will show this in each stitch, brush stroke or subtle finishing touch.

Due to the nature of many of the items featured here, there will be a 4-6 week lag time between ordering and shipment of merchandise as much of this is made to order. Time frames are subject to change. Custom order requests are restricted to animals only. I do not work with humanoids or anthropomorphic characters. I also do not take commissions for extra large plushes, I do not have the space to work on these items in my studio. Sorry for any inconvenience this may cause. Please see this page for my full plush TOS and pricing guidelines: http://nightwinggalleries.com/plushtos.html

All communications must go through Etsy Convo for record keeping. I do not make phone calls to confirm shipping address or other details so please be sure all relevant information is in your order summary when placed.


Thank you and enjoy your shopping experience!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
No refunds will be given on custom ordered plushes once the order has started being sewn. If the order is cancelled or requested to be cancelled after materials are purchased and cutting has begun, there will be a 20% + materials cost deducted from the amount refunded. Shipping will be refunded in full if the order is cancelled.

30 days on premade handcrafted items from date of shipment. The item in question must be shipped back at buyers expense. Once the returned item is received, a refund will then be given less the initial shipping charge.

If the item is damaged upon receipt, please notify me with a photograph attachment of the damage, and I will gladly do my best to rectify the situation.
Payment
Payment on items is expected at time of ordering. Paypal is my preferred method of completing transactions.
For larger orders arrangements can be worked out ahead of time before the order is placed. Please be aware that I will not be starting sewing the project before the payment is received in full. If invoices are not paid by the agreed upon date the order will be cancelled.

Custom plushes are priced on a case by case basis. Standard is materials cost + 200% starting price to cover design and construction/finishing. Complex designs will incur additional charges determined by what is required to complete the project. Complex designs are easier in larger sizes, starting at $250 and up depending on the subject. Smaller sizes does not neccessarily mean that it will be cheaper. Small things take just as much if not more time to make as large things and will be charged accordingly.
Alterations to existing patterns will be pro-rated based on a case by case basis.
Shipping
Items will be shipped US Priority mail unless otherwise indicated, with insurance for items over $100 in value. Tracking numbers will be provided.
Art prints are sent first class.
International purchases are shipped international first class mail. I am not responsible for any import fees or taxes incurred by the buyer.
Additional policies and FAQs
I offer a repair service on anything I make, buyer is responsible for shipping the item back for repairs. I will cover the return shipping. This policy is valid for 6 months after completion. If the damage appears to be deliberate this repair service is null and void. If something breaks, please let me know.
Privacy
Privacy Policy:
Any and all information collected will be used exclusively to complete business transactions such as name, address and payment information. Information will only be shared with the necessary parties to process payments and ship items. Permission will be requested before sending marketing solicitations or any other use other than the guidelines outlined above. Please contact me if you have any questions regarding this.