nikkimcwilliams

Nikki McWilliams

Alloa, United Kingdom · 3592 Sales

nikkimcwilliams

Nikki McWilliams

Alloa, United Kingdom 3592 Sales On Etsy since 2009

5 out of 5 stars
(922)
Nikki McWilliams

Contact shop owner

Nikki McWilliams

View all 123 items

Reviews

Average item review
5 out of 5 stars
(922)
Lucy Simmons

Lucy Simmons on Jun 20, 2018

5 out of 5 stars

I bought this pin as a gift and my friend was delighted! It’s a nice size and it feels nice and secure as it has two pins on the back. The little biscuits ‘inside’ the tin are so cute!

View all 922 reviews

About

Bold and Witty Design, Made in Scotland

Hello! I’m Nikki and I’m a Designer/Maker living and working in central Scotland. Graduating from DJCAD in 2008 with a BA(Hons) in Fine Art, I used my passion for making to start my own design business in 2009.

As a child I loved to draw, sew and make. After experimenting with textile sculpture during my degree, I sought to make functional objects that might have a place outside of a gallery setting- in people’s everyday lives.


ABOUT THE RANGE

Our cushions are inspired by our love of British culture, contemporary Pop-Art and the lifelong love of having a nice cup of tea and a biscuit. We see our range as bright & playful with an attention to detail and quality that’s made to last.

We're proud to make each of our cushions by hand in our Scottish workshop.

For our full range and lots more information about us visit www.nikkimcwilliams.com

Shop members

  • Nikki

    Owner, Maker, Designer

    Nikki McWilliams is a Designer and Maker based in central Scotland. Her brand of bold and playful homeware and accessories is inspired by British culture, contemporary Pop-Art and a lifelong love of having a nice cup of tea and a biscuit.

  • Memnia

    Assistant

    Memnia helps with the production of the cushions in our busy studio. She has many years of experience in the soft furnishings industry and makes sure that every cushion that is sewn in our workshop is absolutely perfect.

Production partners

  • Litho Printers

    England, United Kingdom

    Our Gift Wrap is printed in the UK by professional Litho printers. Each sheet is printed using eco-friendly vegetable based inks, using FSC approved recycled paper.

  • Laser Cutters

    England, United Kingdom

    Our UK based Laser Cutters carefully print and cut our designs onto shiny acrylic before we turn them into necklaces.

  • Tape Printers

    England, United Kingdom

    Our Tape Printers print each roll of our tape professionally in the UK before being packaged individually by hand in our studio.

  • Card Printers

    Dresden, Germany

    Our Card Printers print our Greetings Cards to the highest possible standard, using heavyweight 300gsm satin card stock. We package each one of our cards in our UK based workshop.

  • Pin & Patch Makers

    Guangdong, China

    We work with our partner in Guangdong to carefully make our enamel pins and embroidered patches to the highest of standards.

  • Textile Printers

    England, United Kingdom

    We know how important it is to support local manufacture, which is why we chose to work with a UK based textile printer. They produce an excellent quality of printed cloth, which is ideal for the type of products we create.

Shop policies

Last updated on November 5, 2015
Hello there! Welcome to our biscuity world!

You'll find all of our information and shop policies right here. If you've got any other questions or just want to say hi, drop me a line at nikki [!at] nikkimcwilliams.com

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
We can accept returns of products in an unused condition within 7 days of delivery with yourself. If you'd like to return a purchase drop us a line at shop [!at] nikkimcwilliams.com and we’ll confirm the return address for you.

If you have received one of our items as a gift, we are able to provide an exchange for goods to the same value (within 28 days of the original purchase date) only if the item was purchased from us online and not via one of our Stockists' Stores.

Refunds can only be made to the original purchaser.

Please note, while we are happy to issue you with a refund/exhange for your item purchase, we're unable to refund any return postage and packaging costs involved.

In the very unlikely event that you believe your purchase may be faulty please get in touch via care [!at] nikkimcwilliams.com and we’ll do everything we can to help.
Payment
PAYMENT

Payment for orders made at our Etsy are accepted via Paypal and all major Credit and Debit Cards via the Paypal service.

Prices are displayed in Pounds Sterling (GBP). For customers whose method of payment is primarily in a currency other than GBP, orders will be subject to the exchange rate on the day of the transaction.
Shipping
UK SHIPPING

We ship worldwide- shipping costs are calculated when your delivery country is selected at the checkout. Shipping charges include packaging costs.

We endeavour to ship all orders within 3 working days of receipt of payment, unless stated otherwise in the item listing.

If you require your order in a hurry, check out our Special Delivery Service.

Our cushions are wrapped in clear cellophane and are placed within a heavy polythene mailing bag for dispatch.

All of our items are dispatched via Royal Mail 48 hour parcels- which takes approximately 2 working days to arrive and is an untracked service.

If you require your parcel to be tracked & signed for on delivery please upgrade to our Special Delivery Service.

UK SHIPPING: DELIVERY

Please keep an eye out for your Postman or a "Something For You" card in case they attempt delivery while you're out. In this instance you can collect your order from your local Delivery Office or alternatively visit the Royal Mail website to arrange re-delivery at a convenient time.

For information on the location of your local delivery office please call Royal Mail on 0845 6050767 or visit www.royalmail.com

Please make sure that your Shipping Address details are accurate at time of order. Postage paid on any orders which are returned to us due to errors in your Shipping Address will be invoiced to you (via Paypal) before the order can be re-shipped.



AIRMAIL SHIPPING

Depending on where you are in the world Shipping from the UK can take between 7 - 10 working days from the date of dispatch.

Due to Airmail size restrictions- our cushions must be sent individually. For example- an order of 3 cushions sent via Airmail will arrive in 3 separate parcels.

Customers are responsible for any customs charges, if applicable.



DELAYED POST

While postal delays are rare- please take into account that mail can sometimes take a bit longer than expected at busy times of the year such as Christmas. Please make sure you order in plenty of time- however if you require a quicker posting service check out our Special Delivery Service or drop us a line at shop [!at] nikkimcwilliams.com and we'll arrange that for you at an additional cost.

You can check if you have any undelivered mail waiting for you at your local Royal Mail Delivery Office by giving them a call.

For any other enquiries regarding postage delays or information specific to your order, please get in touch.
Additional policies and FAQs
For all Wholesale Enquiries, please drop me a message with your store address and email address for a copy of my Trade Catalogue and prices.
Privacy
Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Nikki McWilliams, am the data controller of your personal information. If you have any questions or concerns, you may contact me at nikki [!at] nikkimcwilliams.com. Alternately, you may contact my by post at:

Nikki McWilliams Ltd, C/O Walker Dunnett & Co, 29 Commercial St, Dundee DD1 3DG.

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.