nikusagi

At the present time, we do not do art trades, commissions, offer custom art or orders and we cannot draw your bunny or pet.

All of our apparel is screen printed ahead of time in bulk by a local screen printer and we cannot offer a design on different styles, sizes or colors of shirt. What we have listed is what we have available; this goes for all products, too--not just apparel.

We also cannot customize the kind of keychain, ring, or phone strap on our charms and are not responsible for what happens to the charms if you decide to modify its fixings.

Each item is inspected and approved before getting shipped out to a customer. We wrap fragile items such as charms carefully in bubble wrap and mail them in a bubble mailer for an extra layer of protection. For items that need to remain stiff like prints, we ship them in a flat rigid mailer and package them in a cello bag to keep them protected from water.

We are not responsible if the item breaks during shipment due to the carelessness of your local postal service or if the item is broken or lost by you after you receive it.

Please contact your local post office with your tracking number. We recommend that you also check with your housing complex's mailroom or landlord. If they are unable to locate the package, file a missing mail report with your local post office. We will contact you if your order shows back up in our PO Box. There are no refunds for items that go missing in the mail.

No, we do not set the cost of shipping and only charge what is necessary to cover the shipping itself, as well as handling, such as the bubble mailer, bubble wrap, the label we have to print, etc. Please refer to the USPS's website for more detailed information on rates.

We posted a video tutorial on how to open our secure snake keychains here: https://twitter.com/nikusagibrand/status/1427406565569699840

Yes! This is because of the dye sublimation process that these products are printed via. Each batch will be ever-so-slightly different in hue. The differences are typically unnoticeable and do not affect the integrity of the product design.

Please note that the color settings on your monitor could also make the photos appear differently on your end. If you are overly concerned about the color if the item you will receive, we recommend checking the photos on more than one device to prevent this, taking a peek at the reviews to see if others have posted pictures of the product after they received it, or send us a message and we can help you out to make sure the product is exactly what you're expecting.

We do NOT automatically combine multiple orders on your behalf! Please make sure you add everything you want from our shop to your cart in your initial order!

We only allow order combinations if the orders are purchased within 1 hour of each other. You must send us an Etsy Message if you would like them combined within 1 hour of purchase.

Thank you for understanding, and please make sure to double check your order before placing.