NilaHolden

Delicious biscuits & cookies gifts

Luton, United Kingdom | 435 Sales

NilaHolden

Delicious biscuits & cookies gifts

Luton, United Kingdom 435 Sales On Etsy since 2012

0 out of 5 stars (107)

Shop owner

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NilaHolden is taking a short break

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Note from shop owner My Etsy store is currently closed. I will respond to any enquiries on my return.

All the best
Nila x

Note from shop owner

Last updated on May 16, 2018

My Etsy store is currently closed. I will respond to any enquiries on my return.

All the best
Nila x

Nila

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Nila

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About NilaHolden

Sales 435
On Etsy since 2012

Iced biscuits and cookies for life's special celebrations.

I began designing cookies and cakes a couple of years ago when I was planning for my own wedding. My designs have gradually become more and more influenced by my love of all things vintage, literary and bohemian.

I love both baking and the art of sugar craft. Fantastic mediums that lend themselves well to the vintage aesthetic. I hand bake all cookies using the finest ingredients to ensure they taste mouthwateringly scrumptious. Each piece is then carefully painted using edible tints and lustres, resulting in designs which blur the boundaries between art and confection.

I have been making all sorts of tempting treats for a few years now but have recently opened my store on Etsy. Please stop by and take a look around the store and please do send me a message if you have any questions. I would love to hear from you....

Oh, and if you're interested in recipes, tutorials or just want to know more about me and what I do, then make sure you check out my blog or social media pages on facebook, instagram & twitter @nilaholden...!

Nila xx

Shop members

  • Nila Holden

    Owner

    I have been baking iced biscuits and cookies for many years now and have trained at the world renowned Squires School and Peggy Porschen Academy.

Shop policies

Last updated on January 30, 2013
Hello - I have been baking cakes & cookies for a few years now and aim to provide my customers with a delicious and delectable product every time!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Refunds are considered on an individual basis. Please contact me in the unlikely event you have a problem with your purchases. Before issuing a refund or replacement we may ask you for further information or photographic evidence of the damage.

If you are not entirely satisfied with your order we will refund the item value (shipping will not be refunded) once the item is returned to us within 10 days from the dispatch date unopened or otherwise damaged. Damaged and delayed items will be disposed of and your refund denied. Customers are responsible for the return shipping costs.

If for example your item has squashed or damaged in post, or has been delayed and your order is past it’s best before date, the RM's insurance does not cover cases like that and you will not be compensated. Please note that situations like that are outside of our control and we cannot be held responsible for incidents occurring during transit.

Food items are NOT refundable once opened.

When issuing a refund, Paypal will charge % off the total amount per transaction.
Payment
I accept Pay Pal and postage fees are clearly indicated on the product listing.
Shipping
All products are packaged in brand new, robust boxes and envelopes so should reach you/your recipient in tip top condition.

UK Delivery:
We ship 1st class on all orders within mainland UK. Orders for NI and Islands will be shipped 2nd class.

INTERNATIONAL Delivery:
We use the international small packet service. Please note this service DOES NOT include tracking numbers or insurance.
If you require these services please contact me PRIOR to purchase, I will organise an upgrade to Airsure and I will adjust the shipping costs accordingly.

ESTIMATED DELIVERY TIMES:
Please be aware that the following delivery times are estimates by Royal Mail. Delays can occur, if they do and you are concerned about your items please do not hesitate to contact us.

UK mainland - Maximum 2-3 working days.
UK NI and Islands - 4 - 7 working days
Within Europe - 6 - 20 working days.
USA - 10 - 25 working days.
Rest of World - up to 30 working days maximum.

FEDEX EXPRESS WORLDWIDE
This service is a sprint worldwide service delivering parcels within 3 working days. This time excludes time the parcels spend at customs. Packages are dispatched each following Monday, so if you place your order on Monday evening (GMT London) then your package will leave next week. This is to avoid weekends. This is fully trackable service right through Etsy.com or Etsy app.

CUSTOMS, IMPORT DUTY, TAXES:
Customs can hold packages for up to 6-8 weeks. As we cannot guarantee packages not being held or know when they will be released we ask customers for patience during which time that customs may be holding items.

Any tax and import duties are the responsibility of the buyer and should be taken into account before purchase.

Please note: As it is illegal to do so, we will not mark packages as a gift.

We post Royal Mail First Class and purchases will be dispatched within 1-2 days of receiving your order and payment.

Please note that we do not have tracking information but do hold a proof of postage certificate. Royal Mail cannot accept a claim for loss unless 15 working days or more have passed since the item was due to be delivered (Inland) according to Royal Mail Terms and Conditions.

Please note that Damage Claims cannot be accepted for perishable items.
Additional policies and FAQs
Purchases are wrapped in delightful packaging prior to postage.

I am registered with the Environmental Health Department of Luton Borough Council, Bedfordshire UK and hold a Food Hygiene Certificate.

More information

Last updated on Apr 1, 2017
Frequently asked questions
Wholesale availability

We have lots of wholesale products - please send us a convo for more information.

Custom and personalised orders

We love making custom designs. We mainly make fondant covered biscuits but do send us a convo with details of the design you have in mind, rough quantities, shipping location and ideally, an image of your design and we'll get back to you :)