Modern Jewelry by Nina Dinoff
ninadinoff's Shop Policies
PayPal and credit cards are accepted. (To use your credit card and not your PayPal account, choose the PayPal option and look for further instructions on the next page.) If you need help, there are instructions here:
New York State residents will be automatically charged 8.375% sales tax.
Payment must be made within 3 days of checkout.
Please make sure the address that you have on Etsy is correct. This is the address I will ship to. Most orders are shipped within 3 business days. Rings and other made-to-order items often take longer, usually 7-10 days. For custom orders, a time frame will be provided.
Shipping is provided for $3 on items under $100 within the US by USPS First Class Mail. Items will be grouped in as few shipments as possible. Delivery confirmation and insurance is included for US orders over $100 - you'll receive an email with your delivery confirmation number. Most orders over $100 will ship Priority Mail if the package is to be delivered within the US. If you require Express Mail or Priority, please contact me at checkout.
All custom orders and wedding bands are shipped priority mail with insurance, unless something else is requested.
International orders ship for $5 by Airmail and generally arrive within about a week, however, delivery times may be longer to some locations.
IN THE EVENT OF LOSS OR DAMAGE
I am not responsible for the loss or damage of a product due to mishandling by the postal carrier. I will always file insurance claims promptly, however repayment will not be made until the insurance claim is approved.
Refunds and Exchanges
I want you to be happy with your jewelry and I stand behind the quality of all my work. I will gladly repair or exchange any work that has a flaw due to construction and not wear. I try to describe my items as accurately as possible in the descriptions, but if you have any questions please do ask before purchasing. Returned items will only be accepted within 7 days of receipt of the item. If returning an item, please make sure to insure it and package it as it was shipped. If receiving a refund, one will be given minus shipping costs and a 10% restocking fee.
All of my rings, except stacking rings, are made to order in your size. When ordering rings please be sure of your size. Most online ring sizers are inaccurate. It is best to go to a local jeweler to have your finger sized or contact me to purchase a ring sizer. Made to order rings are NOT refundable. In some cases, I will allow a EXCHANGE or CREDIT. This is done on a case-by-case basis.
GOLD ITEMS AND CUSTOM ORDERS
Gold items and custom orders are made to order and are not refundable. In some cases, I will allow a EXCHANGE or CREDIT. This is done on a case-by-case basis.
There are no returns or exchanges on any post earrings.
I will happily exchange items such as stacking rings or necklaces if you purchased them in the wrong size.
I am happy to resize rings and necklaces for you for a fee of $15 plus cost of shipping. Some custom order rings may have a higher resizing fee depending on the complexity of the ring. If you want a necklace made to a different length than the one listed please contact me before you purchase or specify at checkout. Necklaces on chains can be resized at no fee. Necklaces that are made of links may have an additional fee for added links.
Additional Policies and FAQs
Please let me know if your purchase is a gift. I can include a card with a message from you to the recipient.
Last Updated February 4, 2011