ninayay

Shop policies

Last updated on May 10, 2022

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Welcome to Nina Yay Jewellery. Our shop designs and creates fashion jewellery that is thoroughly handcrafted only form best quality materials.

Please take a moment to read our policies, regarding shipping, payment, exchange and more. Please feel free to contact us if you have any questions.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Payment

Payment is due within 48 hours of your order via pay pal or your order will be cancelled. The bank transfer is possible, but please contact me before that.

Shipping

Please mind that most of the items are made to order, therefore average time of fulfilling your order is 2 to 3 weeks. Please contact us if you need it sooner and we will see what we can do.

All of the orders are shipped with registered post and expected to be delivered within 14 days. After postage we provide tracking number.

We do the best we can to ensure that customs fees/taxes are not added on to your package, but when they are shipped outside of European Union, If the custom fees are added, the buyer is responsible for the payment.

We also do everything to label address details correctly but we are not responsible for any lost parcels.

Additional policies and FAQs

Thank You for visiting our store. we will be more than happy to work with you!