I’m afraid I don’t accept returns or exchanges. I will be very happy to answer any questions you may have in order to set your mind at ease before buying my artwork. In the unlikely event that you do have any problems with your order, please contact me immediately and I’ll do my best to help resolve any issues.

Please read the information below before ordering. If you have any questions, just send me a message and I’ll get back to you as soon as I can. The information is organised in the following order: prints, shipping of prints, original artworks and international shipping of original artworks (outside of Spain).

------ PRINTS ------

------ PACKAGING OF PRINTS ------
I carefully package all my prints to a very high standard in order to keep them safe and sound in transit. Each and every one is gift-wrapped with love to put a smile on your face when your order arrives!

------ PROCESSING TIMES ------
Please refer to the item description for detailed information about the processing time for that particular item.

------ SHIPPING ------
All items are sent from Granada, Spain.
I always message you via Etsy to let you know when your item has been shipped.

------ DELIVERY ADDRESS ------
I will post your order to the address given on the Etsy order confirmation. Please ensure that all the delivery details are correct as I can’t be held responsible for loss or delay due to incorrect address details. The buyer will be responsible for any additional postal fees or customs charges resulting from an incorrect address.

------ CUSTOMS/TAXES ------
Buyers are responsible for any duties, taxes or customs charges that may apply. The full value of the artwork is declared on the package for customs purposes. If you’re not sure what import fees you may be liable to pay on your purchase please contact the customs department of your country before ordering. In the case that the buyer refuses or fails to pay the customs fee and therefore causes the abandonment or return of the package the buyer will be responsible for all resulting charges.

------ PO BOXES ------
I regret I cannot deliver to PO boxes.

------ SHIPPING OF PRINTS ------

------ 1) CERTIFIED POST ------
-Tracking number provided.
-Sign-for delivery.
-Not insured for loss or damage.

PROCESSING TIME
Orders sent 1-2 working days after you place your order.

ESTIMATED DELIVERY TIMES*
Spain: 1-4 working days
Europe and Greenland: 4-7 working days
Rest of the world: 8 - 15 working days depending on destination

*Please note that these times are estimates only! The real delivery time can vary according to destination within a country, customs, holidays and other circumstances beyond my control. I’m afraid I can’t take responsibility for any delivery delays.

SIGN-FOR DELIVERY
Please ensure that you arrange for your package to be sent to an address where you or an authorised person can be present to receive and sign for it, or to collect it promptly if a delivery attempt notification is left e.g. a home, work or family address.

LOSS/DAMAGE
I’m afraid I can’t accept any responsibility for the delay, loss or damage of items sent by certified post. However, if your package hasn’t arrived and you believe it may have got lost in the post, please contact me and I’ll do my best to help.

CANARY ISLANDS
If your order is to be sent to the Canary Islands please message me with the DNI number of the recipient as this is required by the postal service to send the package.

------ 2) EXPRESS SHIPPING ------
Are you in a hurry? Contact me to request a quote for express shipping. Prices vary depending on the package and the destination so please provide me with the following information:

-which item/s you'd like me to prepare the quote for
-the full delivery address including the postcode

------ 3) INSURED SHIPPING ------
Put your mind at ease by insuring the delivery for loss and damage. Prices vary depending on the package, the item value and the destination so please contact me for a quote with the following information:

-which item/s you'd like me to prepare the quote for
-the full delivery address including the postcode

------ ORIGINALS ------

------ PACKAGING OF ORIGINAL ARTWORKS ------
Please refer to the description of the original artwork you’re interested in for information on how it will be packaged.

------ PROCESSING TIMES ------
Please refer to the item description for information about the processing time for that particular original artwork.

------ SHIPPING ------
All items are sent from Granada, Spain.
I always message you via Etsy to let you know when your artwork has been shipped.

------ PO BOXES ------
I regret I cannot deliver to PO boxes.

------ INTERNATIONAL SHIPPING OF ORIGINAL ARTWORKS ------
Original artworks sent outside of Spain.

RECORDED DELIVERY VIA COURIER
-Fully tracked.
-Sign-for delivery.
-Fully insured for loss or damage during transit.

PROCESSING TIMES
Please refer to the item description for detailed information about the processing time for that particular original artwork.

ESTIMATED DELIVERY TIMES*
Europe: 1-3 working days according to destination
US and Canada: 2-4 working days
North Africa and Middle East: 2-5 working days
South America: 3-6 working days
Asia and Oceania: 3-6 working days
Africa: 3-6 working days

*Please note that these times are estimates only! The real delivery time can vary according to destination within a country, customs, holidays and other circumstances beyond my control.

DELIVERY ADDRESS
I will post your order to the address given on the Etsy order confirmation. Please ensure that all the delivery details are correct as I can’t be held responsible for loss or delay due to incorrect address details. The buyer will be responsible for any additional postal fees or customs charges resulting from an incorrect address.

SIGN-FOR DELIVERY
Please ensure that you arrange for your package to be sent to an address where you or an authorised person can be present to receive and sign for it.

PHONE NUMBER
Please note that for international recorded delivery via courier you must provide me with a phone number where you can be easily reached as without it I cannot send your package. It is required by the courier company to facilitate the safe and timely delivery of the package to you. If you provide me with an incorrect phone number or don’t respond to the courier company’s attempts to contact you, you will be responsible for any resulting postal or customs charges resulting from the package being undelivered or returned to me.

CUSTOMS/TAXES
Buyers are responsible for any duties, taxes or customs charges that may apply. The full value of the artwork is declared on the package for insurance and customs purposes. If you’re not sure what import fees you may be liable to pay on your purchase please contact the customs department of your country before ordering. In the case that the buyer refuses or fails to pay the customs fee and therefore causes the abandonment or return of the package the buyer will be responsible for all resulting charges.

LOSS/DAMAGE
The shipping of all my original artworks is fully insured for your peace of mind. I take great care both in my packaging and choice of shipping method to send my original artworks as quickly and securely as possible. However, if you believe the artwork has been lost or damaged in transit please contact me immediately.

IMPORTANT DELIVERY ADVICE!
Please note that if you instruct the delivery company to deliver the package without you signing for it personally e.g. leaving it in your post box, at your door, on the porch, under the stairs, in the garden, or with someone else such as a neighbour, colleague or local shopkeeper, this will be recorded. If the artwork subsequently goes missing, its loss will not be covered by the insurance. If you choose to do this, you do so at your own risk and I can’t be held responsible for the loss of the artwork. As a result, I strongly suggest you make arrangements to receive the package yourself or to have a trusted person receive the delivery.

WHAT TO DO IF THE PACKAGE IS DAMAGED UPON DELIVERY - IMPORTANT!
Firstly, do not refuse the package. If you don’t accept delivery of the package then the damage can’t be claimed and I won’t be able to help you. If your artwork arrives with visible damage to the packaging make sure to point this out and file a complaint with the delivery person then and there so there is a record of it. Make sure the damage is recorded on the delivery note. This is important because to claim on the insurance then both the recipient (you) and the sender (me) have to file complaints at each end. If you fail to report the damage upon delivery, I’m afraid I can’t help you as the company can claim the damage occurred post-delivery.

Before opening the package please take several clear and well-lit photos of it and then take subsequent photos of the packaging as you unwrap it. Please take photos of the damage to the artwork as well.

Contact me immediately with the photos and I will instruct you on the steps for you to follow and take the necessary measures at my end also. It’s very important you contact me as soon as you can as claims for damage are time-sensitive. Thank you!

Please don’t hesitate to contact me with any questions you may have. I’ll get back to you as soon as I can. I'm here to help! Thank you.

All images are copyright Natasha Phillips 2007-2019. All Rights Reserved. The copyright of my images does not transfer with purchase. I retain all rights to these images and they may not be re-sold, copied, altered or used in any way including in any craft, artwork or product.