◆Returns◆

We accept returns and will refund the listing cost (shipping costs are excluded). Contact us within 3 days after you have received your order. Then send the parcel back to us within 14 days and after we have received it, we'll issue a refund. Any shipping costs that may incur, are the buyer's responsibility.

Please note that you have to send your order back in the same condition you purchased it.

We accept direct checkout and PayPal.

We ship WORLDWIDE from Greece, Europe usually within 3-5 days unless otherwise stated in the product's description (i.e. made to order), using Hellenic Post Services.

           *´¨`*♥*´¨`**´¨`*♥*´¨`**´¨`*♥*´¨`*

◆Shipping Costs◆

All orders are shipped with registered mail and have tracking number, to ensure the package will not get lost. Upon shipment, we will notify you about the number, so that you can track your package online any time.

◆Shipping Upgrades◆

☸Express Mail (EMS)
If you are in a rush and need your order in a few days you can upgrade to express mail. It provides delivery within 2-3 working days to principal destinations. Please select the EXPRESS shipping option.
           *´¨`*♥*´¨`**´¨`*♥*´¨`**´¨`*♥*´¨`*

◆Estimated Delivery Time◆

European Union Countries: 5-10 days
United States: 10 - 15 days
Australia: 10 - 15 days
Rest of the world: 15 - 40 days depending on location

Delays may occur during holiday/ high traffic season, as well as due to the quality of the country's postal service. Once I have shipped your order I cannot be held responsible for these delays.

Please note that buyer is responsible for any duties, customs and taxes levied by their individual countries.

           *´¨`*♥*´¨`**´¨`*♥*´¨`**´¨`*♥*´¨`*

◆Packaging details◆

We offer free complimentary gift wrapping with any order! Depending on the item, the order will either be delivered in a beautiful box wrapped with ribbon or in an organza pouch. For extra security, I mail all orders in bubble mailers or cardboard boxes for large items or multiple orders.

           *´¨`*♥*´¨`**´¨`*♥*´¨`**´¨`*♥*´¨`*

◆Damages/Losses◆

Lost parcels are rare occasions and damaged orders even more but if this is your case contact us immediately to resolve the problem.

♥We'd love to hear from you! Share your shopping experience with us by leaving feedback. Don't know how to leave feedback? Learn here : http://www.etsy.com/help/article/102

♥Read what our customers say about us: http://www.etsy.com/people/NocturneHandcrafts/feedback

♥Our customer satisfaction is our most important goal. Therefore if you experienced any problem with our products or customer service, please let us know immediately!

           *´¨`*♥*´¨`**´¨`*♥*´¨`**´¨`*♥*´¨`*

Prices are subject to change based on increasing costs or the labour that is needed to craft an item.
By purchasing from us automatically means that you comply with our policy.