Hannah Mraz on Oct 31, 2014
Best collars ever. High quality, good price. Love them with the buckles even more.
Jackie Matelski on Jul 29, 2014
Such a cute collar, thank you!
Q: How are your collars and leashes made?
A: Our dog collars and leashes are handmade using quality materials. We sew ribbon on to heavy synthetic webbing (nylon or polypropylene webbing) and use strong acetyl plastic side-release buckles. Metal hardware is nickel plated and rust resistant. D-rings are welded.
Q: Are your collars and leashes washable?
A: Yes. Machine wash our collars and leashes in a garment bag. Use cool water on gentle cycle. Air dry.
Q: Do you accept custom orders?
A: Yes. Because our products are made by hand, we can gladly fill your custom order. Please contact us with your special request.
Examples of some of our custom order items are 1 ½” wide leashes for large breeds, buckle-on martingales, electric fence collars and toy breed collars, to name a few.
Q: What is the delivery time?
A: As a general rule, orders will be shipped within 5 to 7 days.
Q: What is your return policy?
A: If you included the requested size/style/width info at the time of purchase, Nola & Spencer will gladly accept returns that are received within 30 days of the date you purchased the item. The item must be unused and in perfect condition with the original hang tag attached. You may request an exchange or a refund (shipping and handling is non-refundable).
If you need to return a collar because you did not include the requested information re: size/style/width/label at the time of purchase, it is up to our discretion whether we will process a return. We are not able to accept returns on custom items.
Prior to shipping your return, please e-mail us.
Mail returns to:
PO Box 39185
Solon, OH 44139
Also, please note that ribbon trim will wear differently depending upon the activity level of your dog and the fabric used to manufacture the trim. We are unable to accept returns/exchanges because of trim wear.
Accepted payment methods