noracatherine's Shop Policies
Payment is due in full prior to shipment. Payment must be made via electronic checks and credit card through PayPal. Electronic checks may delay shipments as it may take longer to process.
All my jewelry is hand forged my me. Please allow one week for your order to be hand crafted just for you. If your order is time sensitive, please make a note and I will see let you know if I can ship any sooner.
All shipping prices are based on and will be shipped USPS Priority Mail unless otherwise specified. Tracking and insurance are strongly encouraged on orders over $100 or that are time sensitive. A tracking number is included in shipping cost of $100 or more.
International shipping doesn't come with tracking insurance unless you go with registered mail. Email me for pricing on upgrading international shipping.
Note: Free shipping does not include a tracking number unless specified.
I package my items with the utmost care. As a result, I am not responsible for damages caused by shipping carriers. If you have a shipping damage claim, please contact the shipping carrier and I as soon as possible. I will do what is reasonable to assist you with your damage claim. Damages incurred by the shipping carrier are not entitled to a refund, return, or exchange.
On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, use of the USPS, FedEx or UPS tracking number must be used. I will do my best to provide all needed information to assist in your recovery and or replacement. I encourage my customers to pay for the optional Insurance coverage to cover any losses for an order, especially, for high dollar value orders. Once the package leaves my possession it is the customers responsibility to contact the shipping company of choice to resolve the matter. Please contact me with any shipping concerns.
Refunds and Exchanges
If a product is defective I will exchange it for a like item. Damage/Defective claims must be made within ten (10) days of receiving your order. All sales are final thereafter. Items returned by customers due to damage or defect will be dealt with on a case by case basis.
It is my sincere hope that you are pleased with your purchase. However, in the event that you are not 100% satisfied with your item(s), you may return your purchase within ten (10) days from the delivery date.
All sales are final after ten (10) days. Returned items must be unused and in their original condition. Items that do not meet these standards will not be eligible for a refund. I reserve the right to refuse any merchandise that has noticeable usage or is damaged. Please contact me before returning.
Last Updated February 3, 2011