Northern Lights Fiber Co.
northernlightsfiber's Shop Policies
Welcome! I love to dye and am always experimenting with color. I offer repeatable colorways as well as One of a Kind (OOAK) colorways. Due to the one woman (me) operation of my business there are no dye lots to my fibers. As such the items should be used as any other hand dyed fibers and alternated as used for the most even result.
Please pay within 24 hours of purchase. Otherwise the item(s) will be re-listed. If you have special circumstances please convo me! I am sure we can work it out!
I ship packages within three days of purchase, though many times it goes out the same day. I exclusively use the USPS. As I am in Alaska this is by far the least expensive and quickest way to ship. Don't be fooled by how far away we may seem! Anchorage is a major shipping hub and gets packages out fast. Most items will ship First Class unless specified.
Upon shipment I am no longer responsible for the package or it's contents. If you wish to have insurance added please note that in checkout, and I will send you a revised invoice with the cost of insurance added. For First Class International this is not available.
Refunds and Exchanges
If for any reason you are unhappy with a product you are able to return it for up to 30 days for a full refund less shipping. The item must be in it's original state.
Additional Policies and FAQs
For Custom orders please use the Alchemy Request feature. Convo me if you need more information. Due to the fact that I stay home with my two young sons I can only accept a limited number a month. This means that I have a turn around time of about 3 weeks.
Last Updated March 16, 2011