NorthernSwanCreates

Northern Swan Creations

| Chugiak, Alaska

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    DUE TO CURRENT SHIPPING ISSUES, NO GUARANTEE ORDERS PLACED AFTER DECEMBER 1st WILL ARRIVE BEFORE CHRISTMAS!

Welcome to my shop. All dropship items are free us shipping and will ship from the manufacturing plant to your address.

Items in this store (NorthernSwanCreates) will have physical items that will ship from my studio in Chugiak, Alaska as well as printed products of my fiber arts related designs drop shipped to your home.

I have opened a second stop, NorthernSwanArt.etsy.com, contains dropship items as well as digital downloads of my artwork will be found there.


Thank you for visiting, I hope you enjoy!
Rhonda

Announcement

Last updated on Dec 2, 2021

DUE TO CURRENT SHIPPING ISSUES, NO GUARANTEE ORDERS PLACED AFTER DECEMBER 1st WILL ARRIVE BEFORE CHRISTMAS!

Welcome to my shop. All dropship items are free us shipping and will ship from the manufacturing plant to your address.

Items in this store (NorthernSwanCreates) will have physical items that will ship from my studio in Chugiak, Alaska as well as printed products of my fiber arts related designs drop shipped to your home.

I have opened a second stop, NorthernSwanArt.etsy.com, contains dropship items as well as digital downloads of my artwork will be found there.


Thank you for visiting, I hope you enjoy!
Rhonda

Items

 

All Items

Rhonda Swan

Contact shop owner

Rhonda Swan

Reviews

Average item review
5 out of 5 stars
(306)
See reviews that mention:
Quality 39 Shipping 57 Customer service 39

About NorthernSwanCreates

Sales 773
On Etsy since 2007

Northern Swan Creations is the place where you will find items handcrafted in the far north of Alaska.

I love creating and sharing items made in my studio in Chugiak, Alaska.

I am an artist of many mediums:
*all things fiber (knitting, spinning, dyeing);
*beaded jewelry and beaded items to help with knitting & spinning;
*digitally and watercolor artwork that find their way onto many products

I recently retired as a Special Education Teacher and decided to reopen my Etsy store that was first open in 2007.

Thank you for exploring my store!

Shop members

  • Rhonda

    Owner, Creator, Customer Service

    Retired special education teacher. Loving that retirement allows me to return to making items for my Etsy Shop, and to knit, knit, knit!

  • Abby

    Assistant

    Miss Abby is a retired Certified Therapy Dog who loves retirement and spending her days hanging out in our studio while orders are processed. Before retirement she was therapy dog in a school for children with Emotional/Behavioral Disorders.

  • Mr. Wonderful!

    Assistant

    Always ready to help: run packages to the post office, listens to product ideas; gives great feedback!

Production partners

  • Printing Partner

    Spindale, NC

    This printing partner allows me to use various printing companies, providing me the opportunity to provide a variety of beautiful products. Additionally, this company has outstanding customer service, which I am able to pass on to my customers.

Shop policies

Last updated on December 5, 2021
Welcome to Northern Swan Creations (formally FiberJewels).

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are not happy with your product, please contact me directly, letting me know what the issue is. Please send clear pictures along with your message (sometimes I may ask you to email these photos).

I will work with you to come to a resolution.
Payment
All forms of Etsy payments.

Please contact me prior to shipping if you need to change your order.
Shipping
I use Etsy Shipping for all items I ship from my shop - which allows tracking numbers I add insurance to cover items and shipping.

SHIPPING TIMES: We (this shop and you, the customer) are at the mercy of the shipping company. As such, once your item is dropped off at the post office, it is out of my control. Please understand this, I can’t control what they do with your package.

LOST PACKAGES: I will work to help find a package, or submit insurance claim, when a package goes missing. Understand I have to follow the USPS on their rules and policies in regards to filing an insurance claim. The normal time is 60 days, during heavy shipping times, the USPS has pushed that time to 90 days. It is only after this that I will issue a refund. Again, I have no authority over USPS and WE have to follow their guidelines.

LOST “DELIVERED” PACKAGE: Once a package is marked "delivered" it is now in the hands of your local Post Office. Please work with them and other local authorities in locating your package. No refund will be given once a package is marked as delivered.

DAMAGED PACKAGE: In the event your order arrives damaged, please keep all packaging. Photograph of damaged item & damaged packaging is required .

CUSTOMER ADDRESS: The customer is responsible that their address is correct:
•••••Orders are shipped to customer’s address listed in Etsy. Unfortunately, if address has been entered incorrectly, or not updated after a customer’s move, and order is shipped to the address on file, there is nothing this shop can do. NO REFUND will be given. In the event the package is returned to the shop via USPS, customer will need to pay shipping to send to correct address, NO REFUND will be given.
•••••It is not possible to print shipping labels when customer’s address is marked “unacceptable address” as per Etsy Shipping. When this happens, a notice will be sent to customer and they will be given 24 hours to correct issue. Is issue is not solved, order will be canceled and refund given.

PRIORITY SHIPPING is not available.

Thank you for understanding this - this shop is a small business trying to make ends meet.

I will help you in any way I can, but again, once it leaves my hands and is delivered to the USPS, it is out of my control.
Additional policies and FAQs
I am happy to work with you for custom orders. Prior to creating your order, I will clarify my understanding.

Depending on order, I may request half of quoted price prior to starting your order. This is non-refundable. I will ship your custom made order upon your approval and balance paid.
Privacy
I do not use or share your information other than to shop your orders.

More information

Last updated on Dec 5, 2021
Frequently asked questions
Order Processing Time

I carry a combination of items ready to ship as well as items that are made to order.

I am a one person shop; shipping times are dependent on other orders received. When ordering a combination of READY TO SHIP and MADE TO ORDER, your entire order will be shipped when completed.

I try not to put shop on vacation mode but will instead, change all shipping/processing times to meet when I will return.

All of my Print on Demand (POD) items such as, but not limited to, t-shirts, project bags, totes, etc. have different processing times see listing for estimated processing time.

Custom and personalized orders

I love making small changes to create something you LOVE. Just message me before or after ordering. If I can make that change I will. As a small business, my supplies are limited, so not all requests for personalization can be made.

All Print on Demand (POD) items can be customized; please contact me prior to ordering.

Wholesale availability

Yes, I will sell wholesale. Please message me for my wholesale policies.

Communication

I try to reply to all messages as soon as possible, but at times, due to the fact that I live in Alaska, and my husband and I do activities that often take us away from cell coverage, I can’t always respond immediately.

I will reply to all messages as soon as I can.

Who makes your designs?

In short, all my designs listed in this Etsy shop are of my creation. I do not purchase completed designs and sell. If you see an exact copy of something sold here, it has been illegally copied; please let me know. Please don’t buy illegal copies of my designs.

Each design is created from elements I have created, or acquired for commercial use. All watercolor paintings are my creations.

I use Print on Demand (POD) companies because it allows me to provide a variety of products I couldn’t if I were printing them myself. I choose manufactures that provide not only quality products, but great customer services!

Why don’t you print your products yourself?

I use Print on Demand (POD) companies because it allows me to provide a variety of products I couldn’t if I were printing them myself. I choose manufactures that provide not only quality products, but great customer services!

Do you make the printed items?

Unless otherwise stated, many of the printed items will be shipped from one of the printing companies I work with. This allows me to offer a greater selection of products for you, my customers.

Why does tracking state you shipped from Alaska, but then it is suddenly scanned in another state?

Each of my printers does things different. At times you will get tracking that states a label was made in Chugiak, Alaska (my location), then it suddenly shows up half-way across the nation before heading the opposite direction.

I have my accounts with my printers set to have my address entered as return address on the shipping label. Some of my printers record this as the point of origin and is confusing.

None of my POD (Print on Demand) items ever start their shipping in Alaska.