notPERFECTLINEN

the beauty of linen is that it is not perfect

Vilnius, Lithuania On Etsy since 2014

105,326 Sales | 5 out of 5 stars 22,708 reviews

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

notPERFECTLINEN

the beauty of linen is that it is not perfect

Vilnius, Lithuania | 105,326 Sales

5 out of 5 stars

Shop owner

Contact

notPERFECTLINEN is taking a short break

Note from shop owner Thank you all for the amazing support! We have reached our maximum capacity for a week, so we aren't able to accept new orders right now. We will reopen at May 26th.

PLEASE NOTE THAT ORDERS ALREADY PLACED ARE NOT AFFECTED AND WILL BE PROCESSED WITHIN GIVEN TIME FRAME.

We want the whole making process to be as ethical as possible and to do our work with the most attention to the process, details and customer's expectations.

We are very dedicated to thoughtful creating/making process so we try to avoid programmed machines or other non-human help and try to use as much human input in the whole process as possible in order we could not only provide you with handmade item but also hire more seamstress who could honourably earn for a living.

Regarding this, our making process is slow but we hope that it also motivates our customers to find satisfaction in slow buying and slow living. Thank you all for giving us time to do our work!

Note from shop owner

Last updated on May 21, 2020

Thank you all for the amazing support! We have reached our maximum capacity for a week, so we aren't able to accept new orders right now. We will reopen at May 26th.

PLEASE NOTE THAT ORDERS ALREADY PLACED ARE NOT AFFECTED AND WILL BE PROCESSED WITHIN GIVEN TIME FRAME.

We want the whole making process to be as ethical as possible and to do our work with the most attention to the process, details and customer's expectations.

We are very dedicated to thoughtful creating/making process so we try to avoid programmed machines or other non-human help and try to use as much human input in the whole process as possible in order we could not only provide you with handmade item but also hire more seamstress who could honourably earn for a living.

Regarding this, our making process is slow but we hope that it also motivates our customers to find satisfaction in slow buying and slow living. Thank you all for giving us time to do our work!

Family

Contact shop owner

Family

Reviews

5 out of 5 stars (22708)
5-star
(22078)
4-star
(532)
3-star
(53)
2-star
(20)
1-star
(25)
See reviews that mention:
quality 4396 shipping 1605 customer service 1606

About notPERFECTLINEN

Sales 105,326
On Etsy since 2014
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Finding perfect in imperfection

A family of creative people who are passionate about their work welcomes you to our "not PERFECT LINEN" home. Our family - run brand is everything about ensuring quality, promoting transparency, enforcing sustainable practices and ethical approach. We empower our customers to lead the manufacture process by working on pre - order basis and while producing in line with demand we are able to reduce waste and offer reasonable prices by cutting waste - related loss. For us creating ethical items bring the sense of community and it is like quite protest against mass produced goods. We do not make things just to make money. The items are not just for profit. We make goods that involve years of learned skills, passion, commitment and sincerity.

We are absolutely dedicated to thoughtful creating/making process so we try to avoid programmed machines or other non-human help and try to use as much human input in the whole process as possible in order we could not only provide you with truly handmade item but also hire more seamstress who could honorably earn for a living. Regarding this, our making process is slow but we hope that it also motivates our customers to find satisfaction in slow buying and slow living.

How about being small but still strong? We strongly believe that thoughtfully selected Oeko - tex certified linen fabric from our local manufacturers, simple cuts of clothes which usually suits all ages, shapes and sizes, that lovely loose fit and relaxed look of the piece is our strength and the best we can offer for our customers. We avoid anything that is not essential for the garment (intricate cuts, non - comfortable fit, zippers, excess details etc.) leaving the priority to the clean and versatile look.

Why not perfect? The beauty of linen is that it is not perfect. If you keep trying to iron it, you will definitely miss the beauty of it. Linen needs to be used and it gets better with age. Linen pieces can be compared to old English leather shoes or old mechanical Swiss watches - all of these things are not new or perfect but are definitely more valuable than any new. We are inspired by linen simplicity and imperfection and we are glad to share with something irregular and something that is not perfect with you.

Yours, Family

Shop members

  • Simona

    Owner

    The idea of using thoughtfully selected linen fabric of local manufacturers for creating items of simple cuts which suits all ages, shapes and sizes, which are lovely loose and has a relaxed fit was born in my head.

  • Vidas

    Marketer, Curator

    The idea of reaching Japan, South Korea, New Zealand and other far away countries was born in my head. We haven't been there yet, but our items did and it is my biggest aim to make the world know about our family activity.

  • Rita

    Creator, Professional Tailor

    Nothing makes a person more happy than a family support. I am a mother of Simona and Donata and it seams that a studio mum also. Nothing is perfect (even linen is not) but my eye is always on every garment made for any customer in our humble studio.

  • Donata

    Customer Service

    The idea of joining the family activity contributing with my strengthest features was born in my head. My goal is your best experience in our shop - thoughtfully and quickly answered questions while choosing garment size or tracking your order.

Shop policies

Last updated on May 20, 2020

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
We try to do our best when describe and photograph the items. Please read the descriptions of items carefully and if you have any questions - ask us before placing the order!
We aim to display the colors of our products as accurately as possible, however resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colors cannot be guaranteed.
If you are completely unsatisfied with your purchase, please inform us and we will do everything what is possible to make it right!
We will offer you an exchange of the items or refund. Please contact us for a reason for return before shipping item back. The refund is provided within 14 days after it's received by us.
Please note that we do not refund the shipping dues. Shipping costs will also not be refunded for uncollected items. We do not take responsibility for damages or losses due to the shipping.

If you have purchased a DONATION or SALE PRODUCT please keep in mind that it is NON - EXCHANGEABLE and NON - REFUNDABLE. DONATION/SALE order cannot be cancelled once processed.
Payment
Payments are accepted via PayPal, credit cards, etsy gift cards, etc..
Shipping
COVID-19 shipping update 2020-May20: we have noticed that shipping to some countries via national post is not available or taking around 4-5 weeks due to the virus. We will now be shipping packages via Fedex only with the fixed shipping price to the following locations:
- Australia
- New Zealand
- Thailand
- Taiwan
- Canada

PRODUCTION TIMELINES:
The procedure of making our items takes time and effort as each item is individually cut and sewn by our hands especially for you and double washed before packing. We do not use any programmed machines or other non-human help. Handmade quality work takes time.
Please note that once you place an order currently it takes 4-6 weeks for us to produce it before we ship.

All orders are shipped from EU member state - Lithuania.


SHIPPING OPTIONS:
- via National registered post (free worldwide shipping). Tracking is provided.
- via FedEx Express service (additional cost depends on the region). This is faster and more reliant service. Tracking is provided.


SHIPPING DURATION:

Shipping duration is depends on:
- country/location you want items to be shipped.

Below are indicative timelines for shipping only (excluding production duration):
- National post delivers:
-- in Europe 5-10 days.
-- non European countries 10-20 days worldwide.
- FedEx service usually delivers in 2-5 days worldwide.

Please note that it usually takes more time than regularly for the orders to be shipped during the Christmas season. The shipping service/time of the packages are beyond our control.


SHIPPING ADDRESS:
- All orders are shipped to your Etsy address, unless you provide a different one.


OTHER TAXES, DUTIES, FEES CUSTOMS:
- Please kindly note that we are not responsible for any customs fees and/or import duties you might incur. Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.
- Items are shipped from Lithuania.
Additional policies and FAQs
All our goods are handmade in very small quantities.
All items that are ready to ship are being shipped the same business day when ordered.
Privacy
DATA WE COLLECT

When you use place order with us, we may collect the following information about you:

Information you provide to us:
When you place order with us we collect the following information shipping addressee name, shipping address, billing address, clothing measurements and payment record.

HOW WE SHARE YOUR INFORMATION
We will not sell, publish, or share your personal information to third parties for their marketing purposes.

With third parties, affiliates, subsidiaries, and service providers:

We use shipping provider FEDEX to ship your orders.
We employ accountant who keeps the track of payments received.

For legal matters

We reserve the right, in our sole discretion, to share or disclose your personal information with law enforcement, government officials, and other third parties.


SOCIAL MEDIA PLATFORMS

When you interact with us on a social media platform, such as Facebook, Instagram or Pinterest we may also collect the personal information that you make publicly available to us on that page or through that account. Please be advised that each social media platform may collect specific data not listed here, and we have no control over how third-party platforms collect or use your personal information. Please refer to that platform’s privacy policy for additional guidance.