novadesigns

If your item were to get lost in shipping (which rarely happens) I will deal with that on a case to case basis. Just contact me and we'll figure it out!

If the jewelry is damaged through shipping I will gladly refund what you paid, minus any shipping costs or I will send you a new item (unless it's "one-of a-kind" piece) after receiving the damaged item (buyer pays for the return shipping). If your package is damaged upon delivery – take a photo first before opening, then photo the contents for insurance purposes. Any returned items must be returned in their original packaging (or similar protective materials) and proof of return shipping must be provided (scanned receipt for example).

I never anticipate my jewelry breaking, but I will replace or fix your item if it breaks under normal strain up to 7 days after the purchase date. If it cannot be replaced or fixed I will refund what you paid. I do not accept any other returns so make sure that you give me your correct size when ordering rings. All that information can be typed in the "Message to Seller" box after checking-out.

If you have any questions about a previous purchase or one you are planning to make feel free to contact me and I will do my best to answer them!

I accept PayPal and credit cards (through PayPal). If you don't have a PayPal account you can still pay with your credit card. Simply click on the "Pay with PayPal" button after you checkout and choose the "use your credit card" option on the left side of the PayPal screen. Your card information is kept completely secure (it is not shared with me or anyone else), and you don't have to worry about not having a PayPal account!

I don't include an invoice with your shipment to save paper, but let me know if you want one and I'll include it.


Svenska kunder
Jag accepterar PayPal och kort betalning (via PayPal). Om du inte har ett PayPal konto kan du fortfarande välja att betala med kort. Klicka bara på "Pay with PayPal" knappen när du checkar ut och välj "use your credit card" till vänster på Paypal sidan. Din kort information förblir helt säker (den är inte delad med mig eller någon annan), och du behöver inte oroa dig för att du inte har ett ett PayPal konto!

Jag inkluderar inte ett utskrivet kvitto med din order för att spara på papper, men säg till om du vill ha ett kvitto så inkluderar jag ett i paketet.

❤ Enligt svensk lag kommer 25% moms att läggas på den totala summan.

I always ship to the Etsy address unless you make a note of a different address in the "Message to Seller" box after checking-out.

Shipping is FREE for all purchases. I use Swedish National Postal Service which unfortunately does not provide tracking information. If you would like Recorded delivery with tracking information it will be approximately $15 extra, but contact me directly for an up-to-date quote. I will only charge you what the Swedish post office charges me!

I treat my designs as babies and ship them safely in 100% recycled jewelry boxes inside a bubble mailer envelope, so nothing can hurt them on their way to your arms! I want to be environmental friendly and reduce waste so if you order more than one item I will use a single box for your order unless you have specified that you would like them in separate boxes while checking out.

I will ship out your order within five business days after payment is received (unless different is noted in the listing or in case of an emergency, but then I will contact you). If you need something in a hurry just contact me and I will try to accommodate.

The standard shipping time is 3-4 business days for Europe and 4-6 business days for the rest of the world. On rare occasions shipping can take up to three weeks.



For international customers:
Customs can sometimes be evil and I am not responsible for any fees, taxes and/or duties that might occur. It is the responsibility of the buyer to be aware and cover any such costs that might be added to the shipped order. I will complete a customs form when one is required and I will mark it as "Other" so please don't ask me to mark it as "Gift" (it's not legal).


❤ Please make sure that you visit Etsy after your purchase so that you can leave feedback on how your shopping experience was. If you are not happy please contact me prior to leaving feedback so I can get a chance to make it right. I'm only happy when you are happy :o)

Interested in carrying nova designs in your store?
I do offer wholesale prices on select designs if you are a registered business.
Contact me for more information and to place an order.