oakanwillow

Oak an' Willow

5 Sales

oakanwillow

Oak an' Willow

5 Sales On Etsy since 2010

0 out of 5 stars
(2)
oakanwillow

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oakanwillow

Reviews

No reviews in the last year

Anonymous on Jan 19, 2012

5 out of 5 stars

love them!!! great seller!!!

Anonymous on Dec 12, 2011

5 out of 5 stars

Got the gauntlets today and they are perfect! Thank you!

Shop policies

Last updated on September 14, 2017
Welcome to Oak an' Willow! I sew or hand-knit the items I carry here on Etsy. You will find hand-made items for your children and yourself. Thank you in advance. Brightest Blessings Always! =0)

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Regarding Custom Orders:
You choose what size, cuff and whether I knit-up a pair of Shorties, Capris/Boardies, or Longies. Nice custom slot to suit what you need most. =0) Please contact me via email to iron out the fine details (your child's inseam, rise & waist), and/or if you have any special requests. I also do Hats, Fingerless Gauntlets, Onesies, and the occasional Hoodie/Sweater.

Please measure carefully before purchasing, to ensure the right fit. I will provide assistance via email if needed. I am not responsible for any items knit to custom measurements given, or in-stock purchases, that do not fit correctly.

Sizing Chart available upon request.

Knit-in-the-round, i-cord and short-rows are standard on all my hand-knits.

Where contrasting/co-ordinating Trim is used, the waistband, cuffs, and i-cord will be completed in that color.

Consider the purchase of a YYMN (your yarn my needles) and an MYMN (my yarn my needles) custom slot as a non-refundable deposit that will count towards your final balance.

Please allow 3-4 weeks for the completion of your custom-knit items(s).

Returns:
Return-shipping via traceable method (Xpresspost, Priority, etc) with DC (delivery confirmation) will always be the responsibility of the buyer/sender. In the event that it is not covered by the buyer/sender, I reserve the right to deduct the cost of return-shipping from the refund.

Differences of aesthetic opinion are not considered defects.

Buyers Remorse is not considered grounds for refund.

Shipping charges/costs are non-refundable.

**Please Note: Pooling of colors are not considered defects. Pooling of the yarn colors is something that can be controlled only to a certain extent. I will do everything I can to prevent it, but I cannot promise the yarn will not stripe or pool a bit in some areas. That is the nature of hand-dyed yarn. So many variables go into how an item knits-up: dyer, base yarn, length of color repeats, size of garment, my knitting gauge. I will do my best to knit an item that you will love, and that I am proud to send out. Items cannot be returned/refunded for pooling.

Feedback:
It's always nice to hear that you like your item(s). If you are unhappy with your item(s), please be kind and contact me before leaving negative feedback here or in a Public Forum.

**All items come from a pet-free and smoke-free home**

Happy Shopping!
Payment
I accept payments thru Paypal and the interface that Etsy provides. If you require other arrangements, please email me off-list to discuss additional options.
Shipping
Shipping:
Items are shipped from Canada using either Canada Post or Purolator Courier. I ship mainly on Wednesdays and Fridays of each week, and strive to ship your item(s) within 3-5 business days of receiving payment (unless custom slots are purchased). Shipping confirmation will be provided via PayPal or Etsy, as well as tracking information. Significant overage in shipping will be refunded on multi-item purchases.

Shipping Transit Times are Approximate:
US/Canada First Class Post - 2-4 Weeks
Super-Fast/Courier - 3-5 Days (DC/Tracking)
Overseas Air - 2-4 Weeks
Additional policies and FAQs
I do the odd custom order, too. Please email me off-list to discuss your request.