oceanphoenixdesigns

Handmade Jewelry by Ocean Phoenix Designs

Victoria, Canada · 72 Sales

oceanphoenixdesigns

Handmade Jewelry by Ocean Phoenix Designs

Victoria, Canada 72 Sales On Etsy since 2009

5 out of 5 stars
(28)

Shop owner

Angela

Contact

oceanphoenixdesigns is taking a short break

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Note from shop owner Hi, I'll be on vacation until May 28, 2016
Please leave me a message if you have any questions.
Thanks for checking in and I look forward to seeing you again soon.
Angela

Note from shop owner

Last updated on May 8, 2016

Hi, I'll be on vacation until May 28, 2016
Please leave me a message if you have any questions.
Thanks for checking in and I look forward to seeing you again soon.
Angela

Angela

Contact shop owner

Angela

Reviews

Average item review
5 out of 5 stars
(28)
janet herbst

janet herbst on Apr 8, 2016

5 out of 5 stars

This goes with everything and is unique and different!

mjsstjean

mjsstjean on Nov 13, 2014

5 out of 5 stars

Fantastique... I can change The Crystal for Lampwork bead and the effect is amazing

Brenda Morris

Brenda Morris on Apr 23, 2014

5 out of 5 stars

Love my ring and shipping was fast!!!

View all 28 reviews

Shop policies

Last updated on April 13, 2013
Thank you for your interest in my designs. To ensure a smooth and seamless transaction, please review the following policies before making your purchase and feel free to contact me with any questions.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Please make your payment at the time of your purchase to avoid transaction delays. I accept PayPal and credit card payment through PayPal. You do not have to establish a PayPal account for this, just click on the PayPal option during check-out and follow the prompts. Let me know if you need help with this.

Payment is due at time of purchase, unless we have arranged a Lay-Away for you. This service is available for items over $200. Should you wish to make use of a Lay-Away please be sure to contact me prior to making your purchase so we can agree on a suitable payment schedule. Your first installment payment will be due at the time you place your order. Once your payments have been completed in full, I will ship your item the following business day. If you decide to cancel at any time, your first instalment payment becomes non-refundable.

Goods and Services Tax of 5% is applied to all BC residents.

Gift Certificates can be used towards the purchase of any Ocean Phoenix Designs jewelry pieces, towards shipping costs and for custom orders with Ocean Phoenix Designs. They do not have a cash value, and they expire one year from the date of purchase. Remaining balances, if purchases are less than the gift certificate value, can be applied to future purchases at Ocean Phoenix Designs (shop credit) with the same expiry date. Should the amount of a purchase be higher than the value of the gift certificate, a PayPal invoice will be sent to the recipient of the Gift Certificate for the difference. Please see our gift certificates in the shop for more information.

Please make sure you are aware of your country's tax policies and customs fees before making your purchase. Ocean Phoenix Designs will not be held responsible for any customs fees or duties you may incur.
Shipping
Purchases will be shipped within 3 business days of receipt of payment in full to your Etsy address. If you wish to have shipment made to another address, please contact me with this information during check-out.

The shipping price includes regular mail with Canada Post and does not include insurance for shipping. To ensure your purchase reaches you safely, I recommend insuring it. Ocean Phoenix Designs is not responsible for replacing uninsured items. If you need to use expedited shipping, please contact me.

Domestic Shipments: $5
Shipments to the US: $7
International Shipping: $10

Insurance Costs: Prices vary. Please let me know if you are interested in purchasing insurance and I will send you a quote.

Combined shipping is available. There is no extra fee for additional items purchased in the same order. Please request your shipping and insurance total.
Refunds and Exchanges
If you are not satisfied with your purchase please contact me for an authorization for return within 3 days of receiving your purchase. Returns without prior notification will not be accepted. Item(s) must be received in original condition, unworn, and within 7 days of receipt for refund. Shipping, handling and insurance charges will not be refunded. Special and/or custom orders cannot be returned. Any modifications completed upon request renders an item as a custom order. If an item is returned broken, I reserve the right to determine if the item was damaged by the buyer. Also, earrings cannot be returned due to hygienic reasons.
Additional policies and FAQs
Gifts Certificates

Gift Certificates are available for any amount or for preset amounts. Please see the shop for ready to order gift certificates. If you wish to purchase a gift certificate for a specific amount, please contact me and I will have it printed to your specifications. Please ses our gift certificate section for more information.

Warranty

Ocean Phoenix Designs offers a reasonable life-span warranty and agrees to repair any work free of charge that is broken or damaged due to faults in workmanship or material. Any shipping costs involved with such repairs are the sole responsibility of the purchaser. Should any damage be due to a customer’s misuse of the work or from wear and tear over time, repairs will be completed upon request with a fair repair fee due Ocean Phoenix Designs. The fee will be defined by Ocean Phoenix Designs after examination.

Custom Orders

I’m happy to receive custom orders and to make alterations. If you wish a different length, size, stone or design, please don't hesitate to send me a request for an estimate. For small adjustments there is ususally not a charge. There may be a small fee charged depending on the amount of work involved in alterations.

Wholesale Requests

Please contact me for pricing information if you are interested in placing a wholesale order.

For Wholesale information on our signature, interchangeable rings, please follow this link: http://oceanphoenixdesigns.blogspot.com/2010/09/wholesale-starterkit-for-opd-rings.html


Thank you for your purchase. Please contact me if you have any questions, feedback or ideas.

Leaving Feedback

To leave feedback, please go into your Etsy account. On the left-hand-side you'll find a grey column that reads Your Account. The second icon from the top is the feedback button. After clicking it just follow the prompts. Thank you in advance for taking the time to leave me your feedback.

-Angela