octoberhouse

Quiet colors and gentle stitches

Hot Springs National Park, Arkansas On Etsy since 2010

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Buyers bought gifts from this shop and gave them 5-star reviews!

octoberhouse

Quiet colors and gentle stitches

Hot Springs National Park, Arkansas | 907 Sales

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Note from shop owner Visit our website at octoberhousefiberarts.com

Note from shop owner

Last updated on Nov 18, 2019

Visit our website at octoberhousefiberarts.com

Robin Sample

Contact shop owner

Robin Sample

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quality 10 shipping 63 customer service 26

About octoberhouse

Sales 907
On Etsy since 2010

Celebrate quiet colors and gentle stitches

Welcome to October House Fiber Arts

I named my business for my favorite time of the year, and my favorite month...October. I don't know about you, but when autumn rolls around I always get "knitting fever." I love knitting once the weather turns crisp and cool.

We offer hand dyed yarns in subtle and sophisticated colors, knitting patterns, and knitting themed cross stitch designs and kits.

Shop members

  • Robin Sample

    Owner, Maker, Designer

    Hello...I'm an indie yarn dyer and designer located in Hot Springs National Park, Arkansas. I knit, stitch and sketch, and I spend a lot of time playing in dye pots.

Shop policies

Last updated on November 18, 2019
All patterns in our shop are original designs.

Please feel free to convo me with any questions.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
  • Money Order
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Your happiness is ALWAYS my goal. If you have a problem with your purchase, please contact me immediately and I will make it right.

Please be aware shipping charges are spent when the item is sent, and therefore are NOT refundable.

Yarn:
If you wish to return an item, please contact me as soon as possible, but no longer than 14 days from purchase date. Returns must be received within 30 days of the purchase date. Once the product is returned in resalable condition, the purchase price will be refunded. The buyer is responsible for return shipping costs and insurance.

Custom orders are not refundable.

PDF Patterns:
Due to the immediate nature of digital downloads, please ask any questions about my patterns prior to purchasing, as all sales are final. I am happy to help if you need further explanation of a pattern.
Payment
I accept payment through Paypal and Etsy direct checkout. I will send a reminder to you if I have not received payment in 48 hours. Any payment not received after 3 days without communication will be considered a void sale and the item will be relisted.

US RESIDENTS: Please be aware that sales tax may be added to your total during checkout, depending on the state you reside in.
EUROPEAN RESIDENTS: Please be aware that VAT tax will be added to your total during checkout.

Etsy purchases with NO payment:
If I do not receive payment when an item is ordered through Etsy, I will attempt to contact you via email and/or convo. If after 3 days there is still no response, the order will be cancelled and the item will be re-listed.

If you need help with the payment process, please see the information here:
http://www.etsy.com/faq_buying.php#paying_the_seller
or feel free to contact me!
Shipping
I ship primarily through USPS within 2 days of your order and payment.

Shipping costs are listed with each item, and are discounted for multiple item purchases. My goal is to ship your order to you as quickly as possible with the most reasonable price. Items will ship within 2 days (Monday-Friday) of confirmed payment.

Want your package faster? Select upgraded shipping options for Priority Mail when checking out.

I am not responsible for lost or damaged items once they've been shipped unless they have been insured. If you would like your package insured, please make a note in your order and I will adjust your Paypal bill accordingly.

I use recycled shipping and packing materials whenever I can. My yarns are always packed in self sealing plastic bags to protect them. Please re-use these bags,pass them on to someone who can, or recycle them, but please don't just throw them away!
Additional policies and FAQs
Please email me with any questions. I am happy to answer them!