Announcement Currently, all proceeds are going to help my son, who was recently diagnosed with a DIPG brain tumor- the worst possible. Your orders may be slightly delayed, but your money is going to a good cause. Custom orders are always welcome. Thank you for the support.
Currently, all proceeds are going to help my son, who was recently diagnosed with a DIPG brain tumor- the worst possible. Your orders may be slightly delayed, but your money is going to a good cause. Custom orders are always welcome. Thank you for the support.
The Continuing Story of Leviviridae
We live for happy customers! Custom orders are our specialty! Never hesitate to ask if we can do something. Even if it's not something we usually do, we'll still do our best to get you exactly what you want.
Going back, we have frequently stepped outside our comfort zones and tried new things (even learning new trades) to make sure our customers can have exactly what they want.
You will never find better customer service anywhere on etsy, we guarantee. Although etsy is constantly attempting to make themselves seem more corporate and many sellers are conforming to that, we are just as genuine as we ever have been, and you'll never get mediocre service from us.
Around the web
Designer, Design, Printing, Shipping
Matt graduated from University of Nebraska with a degree in computer science. He designs many of the images for the jewelry and brings parcels to the post office for shipping. Matt is good at papercrafting and enjoys video games.
Ben graduated from ITT Technical Institute with a degree in computer electronics and engineering technology. He helps design some of the items in the shop in addition to creating some of his own. Ben enjoys writing and listening to music.
Customer Service, Curator, Photographer
I am always ready and willing to help!
Here at Leviviridae, we truly strive to make our customers happy and bring them the best possible quality products at the lowest prices we can manage.
To avoid any conflicts and ensure a smooth and simple transaction, we insist that you get all of your questions answered BEFORE making your final purchase. All items in our shop will be relisted as soon as they are sold, so you never have to be afraid of the item you want disappearing. As such, all we ask is that if you have a question regarding the item (specifically one that might affect your purchase quantity or shipping costs) that you be patient and wait for an answer before submitting your purchase. We always respond to our customers in a timely manner.
Please only contact us if you are completely serious about purchasing. We work very hard and are always very busy, yet we are constantly answering messages from people who never revisit the topic they addressed. We are, of course, very happy to help you and communicate if you are truly interested in commissioning us or requesting a custom item, but if you have no intentions of actually carrying through with it, then we ask that you please not message us. Our time is very valuable to us and to our paying customers.
Accepted payment methods
- Accepts Etsy gift cards
We prefer that you use Paypal if at all possible to avoid complications. Using the Credit Card method makes things extremely difficult for us, (especially if we have to buy supplies before we can complete your order) as it can take several days to receive the money. This will also cause a delay in the shipment of your purchase. So please, please use Paypal unless it is not at all possible for you.
If you live outside of North America, it could take up to two weeks for your package to arrive, so please be patient and do not send us personal messages asking where your package is. It is your responsibility to keep tabs on the status of your order. If it is marked as "shipped," then it is on its way to you. Please do not send us messages asking whether your item has been shipped.
If your item (under $15) gets lost in the mail, you will not be asked to repurchase the item, however you WILL be asked to pay adequate shipping costs. If you openly refuse to pay for shipping, then you will not receive a replacement. Items which get lost in the mail are neither your fault nor ours, and if we're replacing your item free of charge, then it is only fair that you pay to have it shipped with delivery confirmation to ensure that history does not repeat itself.
Refunds and Exchanges
Of course we would like to make our customers as happy as possible, so if you are unhappy with your item for any reason, you may let us know what we can change to make you happier. However, because of the time and work that goes into our products, we absolutely cannot afford to issue a refund. Please make 100% sure that you want the item before purchasing.
Additional policies and FAQs
We refuse to accept anything other than positive feedback. We are a small business where everything is completely hand made, and we value customer service above all. We are always willing to listen to any complaints that you may have regarding the item(s) that you receive, and depending on the severity, we are usually willing to replace the item(s) as well. Leaving negative feedback is extremely rude and inconsiderate to the hardworking artists here at Leviviridae, and even neutral feedback can put other customers off. So please, be considerate and contact us about ANY and ALL problems before leaving feedback. If you leave anything other than positive feedback, you WILL be contacted and asked to change it and allow us to fix the problem. If you refuse, the matter will be taken up with Etsy, and you will also receive negative feedback.
Lastly, please remember that when you purchase from Etsy, you are purchasing from an individual person/small business where everything is hand made. If you are looking for absolute perfection, then you have come to the wrong place. We work extremely hard to get our items as close to perfection as possible, but a pair of hands cannot always hold a candle to factory work, so please be kind in judging our hard work. :) Thank you.