oferhalperin

2 Sales

oferhalperin

2 Sales On Etsy since 2012

ofer halperin

Contact shop owner

ofer halperin

Shop policies

Last updated on November 19, 2012
Welcome
Hello! Thank you so much for your interest in Luna Design.

Please note that all designs are copyrighted by "Luna Deign". All products are intended for personal use only, and may not, under any circumstances be re-sold, redistributed, used for commercial purposes or as part of a commercial enterprise without our explicit retail permission.
Thank you :)

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
All transactions at www.lunadesign.etsy.com are handled through PayPal.
You may either open an account at Paypal or execute payment with your credit card without opening an account.
If you are new to Etsy, use this great tutorial to make checkout easy for you: http://www.etsy.com/help_guide_checkout.php
Shipping
Luna Design offers international shipping.
Products will be shipped Sunday-Thursday to the address you provided during the ETSY CHECKOUT. If you wish to provide us with a different address please note it in the message to seller DURING ETSY CHECKOUT.

Once payment is accepted you will receive email notification letting you know your order has been processed and shipped.

Typically, orders take up to 48 hours (2 business days) from the time the order is placed to when it is shipped, and possibly even sooner ;). Timing may vary from order to order.

Items will be carefully wrapped, packed and shipped through registered air mail.

- Shipping within Israel normally takes 4-5 working days.
- Shipping to Europe , Australia and Canada normally takes 1-2 weeks.
- Shipping to the USA normally takes 2-3 weeks to arrive. Sometimes it arrives in 1 week and sometimes can be delayed as long as 4-6 weeks, this does not happen often, but it can happen.

Please bear in mind that these shipping times are provided by the Israeli Post Office and like most post offices around the world delivery time for airmail packages is not guaranteed, and also that occasionally customs can delay packages by up to 6 weeks, which we have no control over.

EMS (Expedited Mail Service) is an international delivery service [up to 6 business days], is available at extra cost. This service includes accurate international tracking and delivery confirmation, which you may track through your national postal service website. If you would like this option please add this listing to your cart along with your other items: http://www.etsy.com/listing/82498669/express-shipping-for-all-shop-items

Please note that any additional fees if applied by the recipient country upon accepting the shipment are solely on the customer responsibility.
Refunds and Exchanges
If you change your mind when you receive the product you can return or exchange the product you have purchased. We will issue a refund for unused products that are in a new condition (that allows resale). In the event of damage to the merchandise during transit, if you wish to receive a replacement or refund, we require that you send the damaged product(s) back to us, and we would be more than happy to accommodate for that.
Please keep in mind that the shipping of any merchandise is to be incurred by the customer.
For undelivered items (caused by USPS - delayed in custom or for other unknown reasons) - If your item hasn't arrive in 6 weeks from shipping date, a refund for your money or a replacement on our expense will be offered.

For unclaimed item that was returned to us - there will be no refunds, only re-shipping on your expense.
It is very important for us to be happy with your new acquisition and for this reason, we are available to answer any questions you may have (context design, size, material, etc.), prior to purchase to help you avoid disappointment and unwanted shipping costs.
Additional policies and FAQs
Frame size for art prints -
Art prints standard measures are 25x25 cm or 30x30 cm or 20x60 cm (measurements can be changed by special order) and come on a quality canvas frame.

Wholesale orders-
Wholesale orders are always welcome! Send us an email or call us with your shop/company details and we will get back to you with details asap.

Custom orders -
Custom orders ore certainly welcome! Just let us know what’s on your mind and we would love to consider it and make something special just for you :)

Please note that colors may vary from what you may find depicted on your monitor however you may be rest assured that the original artwork is absolutely gorgeous :)!