OfficialCreations

I love my customers and your satisfaction is my priority. If you have any problems with your order, please contact me within 14 days and I will be happy to assist you.
Item must be returned to me with 30 days.
Any refunds issued will be minus the shipping.

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you purchase something and change your mind before paying, please let me know and I will cancel the transaction. I will NOT leave negative feedback for cancelled transactions.

I use Etsy Direct Pay and also accept Etsy gift cards.
Etsy Direct Pay is the highest level of payment protection and support and offers you the most payment options, including PayPal.
Etsy keeps your payment information secure, and Etsy shops never receive your credit card information.

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with payment, please do not hesitate to contact me and I will assist you in anyway that I can.

I pride myself on researching the most affordable options for shipping and the shipping cost in each listing represents the best value at this time. Should there be overage, this will be refunded back to you.
Please make sure your address on the Etsy transaction is correct as this is where I will ship.
If the order needs to be shipped to a different address, please note this address in the buyers note section at checkout.

In addition, If your order is a gift going directly to the recipient, I can include a personal message card from you at no extra charge. If you would like this service please let me know what you would like me to write in the "message to seller" during checkout.

As soon as payment is received and cleared, all purchases will be mailed within 2-3 business days via USPS, First Class.
If I happen to be out of town or on vacation, I will notify you via email as to when I will return to make sure that is ok with you.

*** If the USPS tracking information indicates that the package was “delivered”, it is beyond my control at this point and I am not obligated to replace or refund the item if the customer says they didn’t receive it. ***

All international orders also ship USPS, First Class International. When I ship internationally, I receive a tracking number, but it stops tracking the package once it leaves the USA. Some countries pick up the number, but not many.
International shipping takes 2-3 weeks. Any customs fees or duties levied by the individual country of destination are the responsibility of the buyer.
I am not responsible for custom duties or "lost" packages. If you need International tracking the entire way, please contact me so I can provide you info on how much it will cost.

Any shipping related questions should be directed to me via Easy convo.

PLEASE NOTE:
**pictured water pipes, hookah and glass bubblers are for display only and are not included.

**The Kushin™ protects the glass base from contact with the table surface. It does not protect from glass breakage due to tipping over or dropping.

**The Kushin™ will fit all beaker bottom and flat bottom base devices only. (Does not fit bubble or round bottom devices)

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We welcome custom orders!!
If you are interested in a custom one-of-a-kind Kushin™ to your specifications, simply choose the "Custom Listing" already created, and specify your size and color options in the buyers note section at checkout.