I hope that you will be satisfied with your purchase from Of Life & Lemons! I have tried my best to show the images as accurately as possible. If there is a problem with your order, please contact me so that we may work together to resolve the matter. Damaged items will be replaced upon notification but please check you give us the correct address as we will not be held responsible should an item go missing due to an incorrect or incomplete address.

Please note personalised items are non refundable. Please ensure all personalised information relating to an order is entered correctly as we will copy exactly what is written. Any errors by us will be corrected with a replacement product but we cannot be held responsible for incorrect information provided to us upon checkout.

Also, please ensure that the shipping address you provide is correct, we ship using the exact information you give us upon checkout and we will not be held responsible should an order go missing due to an incorrect or incomplete shipping address.

Thank you for stopping by my shop!

Payments by direct debit/credit cards, Paypal and Etsy gift cards are accepted.

CHRISTMAS SHIPPING

UK - Our last posting date will be Thursday 20th December.

Rest of the world - from now onwards we find that post takes a lot longer than usual and we cannot guarantee delivery by Christmas.

The rest of the year - approximate shipping times are as follows:

UK and Ireland - 1-3 days (Royal Mail first class)
Western Europe - Within 4 working days
Eastern Europe - Within 7 working days
Rest of the World - Major cities worldwide within 7-10 working days.

**PLEASE NOTE THAT FOR SOME REASON A3 AND LARGER PRINTS CAN TAKE LONGER TO REACH OVERSEAS THAT THE TIMES SPECIFIED ABOVE**

Items are posted by Royal Mail Standard 1st class or Airmail unless otherwise stated and do not come with tracking numbers. Large prints going overseas to most destinations are tracked.

I welcome wholesale orders, please contact me for a price list.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information we collect:

For us to fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of a product that requires personalisation, for example), if you contact us directly.
We use this information to provide the service you have purchased, and in order to send you the product(s).

2. Why we need the information and how we use it:

We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies and printers. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.

5. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud & other services are Privacy Shield certified.

6. Your rights & Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

8. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on Etsy. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

9. Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer (myself, Angela Freese) at help [!at] oflifeandlemons.co.uk or by mail at:

Of Life & Lemons
[Re: Privacy Compliance Officer]
Unit 1 Leighcliff Building
Maple Avenue
Leigh on Sea
Essex
SS9 1PR