Paper creations & found treasures.

Toronto, Canada

ohvotrecoeur is taking a short break


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Shop policies

Last updated on February 6, 2011
Thank you for visiting ohvotrecoeur!
Hopefully this page will answer all of your questions, but please know that you can convo me at any time!
All items in the ohvotrecoeur shop come to you from a smoke-free, pet-free home.

Accepted payment methods

Returns and exchanges
I hope you are happy with your purchase, but if not, I will do everything in my power to make it so! Please convo me with your concerns.
Please consider shipping insurance if you are concerned that your item may be damaged or lost in the mail. However, if your package is lost, I will do my best to replace your item or offer you a shop credit (if the item is one-of-a-kind). I will package your item carefully to prevent damage to the contents.
If you are unsatisfied with your item, you may ship it back (at your expense) and I will return your payment to you - minus a 10% restocking fee to cover my etsy and paypal charges for the transaction.
I accept Paypal as a primary method of payment. You may also pay by money order if you require it.

Payment within 48 hours of sale is preferred. Please let me know if this is not possible, and I can reserve the item for you. I will reserve an item for up to 10 days for you.
I ship using many recycled materials and typically by the end of the week, depending - some items will be made to order and may take slightly longer, but I will be prompt with notifying you of any delay. I appreciate quick shipping on my purchases, and I know you do, too.

I can offer shipping insurance with your order if you wish, to ensure the item's safe arrival.

I ship by Canada Post, but if you would prefer to receive your item express I can arrange to UPS / Purolator it to you. Please let me know prior to placing your order so I can adjust shipping costs.
Additional policies and FAQs
All vintage items have some evidence of wear, though this is usually minimal and always noted in the item description. I do my best to offer you lightly used items that have a long use ahead of them. If you are still unsatisfied, please see Refunds and Exchanges section.

I welcome custom orders - let me know, I'd be pleased to work with you!