Knitwear and knitted accessories

Ludwigsburg, Germany On Etsy since 2010

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Knitwear and knitted accessories

Ludwigsburg, Germany | 924 Sales

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Shop policies

Last updated on November 3, 2012
Welcome all to okapiknits shop!
If you have any question, please contact me.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
- I try to do my best in describing and photographing my items accurately. Please read the descriptions carefully!
So if you are unsure about anything before you purchase, please just drop me a line and I’ll happily answer any questions that you have, or send more images if required.

- If you have received damaged or incorrect item, please contact me as soon as possible after receiving them and we will find some solution.
- If you are really unhappy with your purchase and decide to return the item, it must be posted within 4 days after receiving it. The item must be returned unused, in its original packaging. I will refund you via PayPal, minus the cost of shipping and Etsy fees. You will also pay the cost of shipping the item back.

No exchanges on “custom orders”!!!!
- Payment is accepted via Paypal.
- I leave 5 days to complete the payment; if the payment is not completed in 5 days, I will cancel the sale.
- Please feel free to contact me if you have any problems or questions regarding payment.
- Making your first purchase on Etsy? Check out this handy guide:
- The items are shipped in 1-5 business days after the payment is received. The HANDMADE TO ORDER items are shipped in 2 - 3weeks after the payment is received.
- The shipping fee includes the handling fee as well.
- All the items are shipped by the registered mail.
- Typically it takes up to 2 weeks to ship internationally so please allow plenty of time for your order to come, especially if it is for a special occasion. European customers can expect their parcel in one week.
- I always use the address from your Etsy receipt, so if you want that the package was shipped to the other address, please write me a note or send me a convo.
- Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
- HOLIDAY SHIPPING: Please, make your holiday purchases as fast as you can, because the post in these months can be slow. I am not responsible if the purchase do not arrive at time! Thanks :)
- Please keep in mind that I am not responsible for the parcel's time in customs. Even though I ship promptly, delays can occur due to customs or mail work, weather conditions or any other circumstances that are beyond my control, therefore the shipping time may extend even up to 6 or more weeks.
Additional policies and FAQs
Colors you see on your monitor are not always the same as the real item. It depends on your monitor, so I cannot give you a guarantee that your monitor display the colors in the right way.
I am happy to discuss custom orders - please contact me with your requests. Special orders are priced accordingly.