OldSpringRoadVintage
Shop policies
Last updated on
February 16, 2011
Here at Old Spring Road Vintage we want all our customers to be happy with their purchase.
We're a family operation, and want you to feel you've been treated like family. We are always willing to work with our customers in any way possible. If you have a question about a listing, need special services for shipping, have something that didn't live up to your expectations, or even just want to chat, don't hesitate to send us a convo.
Happy Shopping!
We're a family operation, and want you to feel you've been treated like family. We are always willing to work with our customers in any way possible. If you have a question about a listing, need special services for shipping, have something that didn't live up to your expectations, or even just want to chat, don't hesitate to send us a convo.
Happy Shopping!
Accepted payment methods
Returns and exchanges
All items will be packaged carefully and with every precaution possible to ensure you receive your item in the same condition it leaves us. However, unforeseen circumstances can occur. Once your item has shipped we ARE NOT responsible for the state of your package, and will not offer refunds or accept returns if your items are damaged in transit. If you are concerned about possible damage, please have your package properly insured.
If for any other reason you are not happy with your purchase we will be happy to work with you to make sure you are satisfied, including exchanging your item for something else we have in our inventory that is of similar value, or refunding you the purchase price of the item once it has been returned to us. If you do feel a return or exchange is necessary you will be responsible for any additional shipping charges.
We want all our customers to be happy with their purchase, so we are committed to working with you until you are completely satisfied. Guaranteed.
If for any other reason you are not happy with your purchase we will be happy to work with you to make sure you are satisfied, including exchanging your item for something else we have in our inventory that is of similar value, or refunding you the purchase price of the item once it has been returned to us. If you do feel a return or exchange is necessary you will be responsible for any additional shipping charges.
We want all our customers to be happy with their purchase, so we are committed to working with you until you are completely satisfied. Guaranteed.
Payment
All payments must be made via PayPal. If you do not have a PayPal account, don't worry... an account is not required, you can pay with credit card through PayPal without signing in.
We expect payment within 24 hours of purchase. If special circumstances prevent you from making payment within 24 hours please convo us ASAP so we can work out a manageable/acceptable time frame for payment. If payment is not made within 48 hours of purchase, and we do not hear from you via convo, then we reserve the right to cancel the transaction and re-list the item. If this does occur negative feedback will be left.
We expect payment within 24 hours of purchase. If special circumstances prevent you from making payment within 24 hours please convo us ASAP so we can work out a manageable/acceptable time frame for payment. If payment is not made within 48 hours of purchase, and we do not hear from you via convo, then we reserve the right to cancel the transaction and re-list the item. If this does occur negative feedback will be left.
Shipping
Everything is shipped via USPS First Class.
If you would prefer another carrier, please convo us prior to purchase so we can make other arrangements and charge accordingly. In all instances we expect the purchaser to pay the full charges incurred for shipping.
We usually ship at the lowest rate available, so if you would like an upgrade in service to Priority or Express please convo us before purchase so we can make necessary adjustments to the shipment cost before you make payment.
We also do not automatically include insurance, tracking, or receipt confirmation, so if you would would like to have any of these services applied to your shipment please convo before purchase as well so it can be added.
Many of the items we offer are odd dimensions, over-sized, heavy or fragile, and our shipping prices are approximations/estimates of actual cost. Once items are shipped, if the amount you have been charged for shipping exceeds the actual shipping cost by more than $1 we will refund the difference through PayPal.
We do ship internationally. All regular shipping policies apply, and you will be solely responsible for any additional costs that may result from international shipment, or customs charges that may apply. All international customs slips will be marked as "Gift" and will not include invoices in the package. All packages will be valued at the purchase price.
All orders will be shipped within 5 working days of payment. You will receive an email once your package has shipped.
If you would prefer another carrier, please convo us prior to purchase so we can make other arrangements and charge accordingly. In all instances we expect the purchaser to pay the full charges incurred for shipping.
We usually ship at the lowest rate available, so if you would like an upgrade in service to Priority or Express please convo us before purchase so we can make necessary adjustments to the shipment cost before you make payment.
We also do not automatically include insurance, tracking, or receipt confirmation, so if you would would like to have any of these services applied to your shipment please convo before purchase as well so it can be added.
Many of the items we offer are odd dimensions, over-sized, heavy or fragile, and our shipping prices are approximations/estimates of actual cost. Once items are shipped, if the amount you have been charged for shipping exceeds the actual shipping cost by more than $1 we will refund the difference through PayPal.
We do ship internationally. All regular shipping policies apply, and you will be solely responsible for any additional costs that may result from international shipment, or customs charges that may apply. All international customs slips will be marked as "Gift" and will not include invoices in the package. All packages will be valued at the purchase price.
All orders will be shipped within 5 working days of payment. You will receive an email once your package has shipped.