oliviarrow

Art and design

Chicago, Illinois

Announcement    Hello and thank for stopping by my shop.
Due to the pandemic and consequently, the stay at home order in IL, I will only be shipping orders once a week. I hope this does not cause any inconvenience. Stay safe out there!
XOXOlivia

Announcement

Last updated on Apr 11, 2020

Hello and thank for stopping by my shop.
Due to the pandemic and consequently, the stay at home order in IL, I will only be shipping orders once a week. I hope this does not cause any inconvenience. Stay safe out there!
XOXOlivia

Items

Olivia Arrow Dhamee

Contact shop owner

Olivia Arrow Dhamee

Reviews

Average item review
5 out of 5 stars
(53)
See reviews that mention:
Quality 2 Shipping 5 Customer service 3

Shop policies

Last updated on October 19, 2018
Hello and thanks for checking out my shop. I've had a lifelong love for creating things and hope to share some of them with you. Each of the items I offer are made entirely by me and I hope they are unique and fun. My philosophy is only that you enjoy the things I designed and made by hand. If for some reason you have a problem with an order I hope that I can help work it out in a timely and satisfactory manner. Please feel free to contact me about any part in your shopping process through etsy conversations or email me at olivia.arrow [at] gmail.com.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
I will only be accepting exchanges, there will be no refunds. All exchanges should be made within three weeks of receiving items or exchanges will no longer be accepted.
Exchanges will only be made for the following reasons:
1. If an item arrives and was damaged in the post, please return items immediately for a replacement at no charge.
2. If for some reason the item you ordered was not the right size, or was the incorrect item, please return item immediately and specify correct measurements/item. A replacement will be sent at no charge but may have a waiting period so I can create the new item. Most sized items have measurements in their descriptions, so please read product details at the time of purchase to prevent mis-sizing mishaps!
I will not be giving refunds, but you may exchange items for any other item/s of equal value only if there was an error on my end or for the reasons listed above. Reasons for exchanges should be reasonable! In order for any exchanges to be made, be sure to send back damaged or faulty items as soon as possible so new ones can me made or exchange items shipped promptly.
Buyers are responsible for the shipping cost to return items to me, but I will cover the cost of returning the new exchanged item to buyers.
Custom orders can not be returned.
Contact me if there are any additional issues you would like to address. I am positive we can find solutions to whatever may be the problem.
Payment
I accept paypal or money orders but do not accept personal checks. Please submit your payment within a week of ordering for the best response.
If you need to cancel a purchase from my shop, just let me know asap via email (olivia.arrow [at] gmail.com) or through etsy conversations.
Shipping
I ship all orders through the USPS. Orders will be shipped 2 to 5 days from the time of purchase or when payments are completed. If you would like to ship to a third party as a gift order, please contact me via etsy conversations or email me at olivia.arrow [at] gmail.com. If you would like signature confirmation or other shipping security options, please let me know at the time of purchase. I will add the additional shipping cost to your order.
All orders are packaged to protect the items from damage and padded if necessary. I use standard envelope and padding materials and may occasionally recycle envelopes.
Additional policies and FAQs
To inquire about large orders or for custom orders by retailers or individuals, please contact me via email: olivia.arrow [at] gmail.com or through etsy conversations.