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olula's Shop Policies
Welcome to Olula´s Etsy shop. Please read carefully my policies. I would be glad of answering any kind of question you may have.
Olula accepts Paypal and direct checkout (credit cards, bank accounts, Etsy gift cards)
Your item will be shipped by registered mail. I will provide you with a tracking number so that you can check where your parcel is. If you prefer another kind of shipping or have a special shipping request just convo me.
European destinations usually takes between 5-10 business days. Other International destinations takes between 7-14 business days. Some countries may take until 21 business days.
Unfortunately I cannot give you an exact delivery date or promise that your package will arrive by a certain day, because it depends on customs as well as the postal service in each country.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
If you change your mind and don't want your purchase, please let me know within 14 days upon received the parcel (according to the EU regulation) and I will refund you the total price excluding shipping costs. But, please, keep in mind that you will bear the cost of sending it back, by registered mail. The items must be in a perfect condition and without being used.
In case you receive a wrong product, please let us know the soooner and we will send a replacement with no charge.
Additional Policies and FAQs
All my products are well presented, but gift wrapping is always available free of charge. I would be pleased of wrapping up your purchased items and/or send them to the address you prefer, just convo me. Note that I will always send the parcel to the Paypal address unless you give me another one.
For wholesale information, please, write me to olula [!at] olula.net
If you need further information or have any doubts or questions, send me a message and I would be glad of helping you :)
Cristina López Santos
c/ Amaniel 20 · 28015 Madrid · Spain
olula [!at] olula.net
Last Updated June 3, 2015