OMcreationInc

OM Creation Inc. | Hand made with love in Montreal

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

OMcreationInc is taking a short break

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Note from shop owner We are out enjoying summer for a few days! You can message us and we'll get back to you as soon as we return ♥️ Annie

Note from shop owner

Last updated on May 19, 2021

We are out enjoying summer for a few days! You can message us and we'll get back to you as soon as we return ♥️ Annie

Annie M

Contact shop owner

Annie M

Reviews

Average item review
5 out of 5 stars
(148)
See reviews that mention:
Quality 17 Shipping 18 Customer service 21

Shop policies

Last updated on December 28, 2020
Our goal is to provide A+ customer satisfaction, service and quality build products that will last for years to come!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you are unsatisafied with your purchase, contact us within 7 days from delivery to discuss return options. Item that gets a RMA number must be returned undamaged, sealed and in perfect reselling condition to qualify for a refund, minus all shipping costs. Note that most of customized items will not qualifiy for return.

If you are unsatisfied in any way, please contact us and we will do what we can to make it right.

Please note that since every computer screen is different, we cannot guarantee the exact ton of the color. Thank you for your comprehension!
Payment
We accept payment in any form possible through ETSY and PayPal.
Shipping
Shipping

1) We plan to ship the next day and typically no more than 3 days after order entry. Some large made to order items will ship depending our our quoted lead time. Please let us know if you need your item by a certain date.

2) Large items usually ship via UPS. If your item is damaged in shipping, you must let us know within 48 hours of arrival. You must keep all packaging for us to submit a claim. Without the packaging, the claim will be denied automatically by carrier. Please note that we cannot guarantee and take responsibility for the shipping company. Although, we insure every shipment and we will be happy to assist with your claim if ever anything happens.

3) All shipments are insured! Please make sure to take pictures and keep packaging of every damage items so you can fill out a claim.

4) We send tracking numbers to all customers when an item is shipped. The customer is responsible for the item once it has been shipped. If you are not going to be available to receive an item when it is shipped, please inform us beforehand. We are not responsible for damage to an item once it has been shipped and delivered. This includes if your item is left outside to the elements.

5) US and overseas shipments - we are not responsible for custom and duty charges of your country, and are not aware of every country regulation. We take care of all the export fees on Canada soil but any fees related to entry in the destination country is to be paid by customers directly. If applicable, you will be notified by your country custom agents. If the products were to be returned by a default of payment for customs by the client, the shipping for return and a restocking fee of 20% will be deduct of any products reimbursement.

6) Gifts - Available upon request, we can ship to the gifted address and we will be happy to include a handwritten gift note at no charge.

Covid19 update:
Please note that OM Creation Inc is no exception: delays are to be expected on custom items with the CoVid19 ongoing pandemic, as we comply with the sanitary measures that might slow things down.
Ecopoxy and Odies products are in stock and ships as expected, but UPS amd postal services might be experiencing delay, for which we cannot be held responsible.
All packages did make it to destination so far, with little to no delay. If you encounter any problem with your order, we will be more than happy to help. Please reach out, we are just a message away! 😃
Additional policies and FAQs
Custom Orders

We accept custom orders all the time. If you wish to have something in a special size, a set or colour combination, we will be happy to help you! Just contact us with your detailed request and your zip code. We will get back to you shortly with a price quote.