OnanaKnits

Knitted Mug Cozies & Other Handmade Goodness

Vancouver, Canada · 214 Sales

OnanaKnits

Knitted Mug Cozies & Other Handmade Goodness

Vancouver, Canada 214 Sales On Etsy since 2013

5 out of 5 stars
(35)

Announcement   Love the look and feel of quality handmade items? Love having something personalized to reflect who you are? Love enjoying a warm beverage at home or on-the-go? Well, you have come to the right place to shop! Feel free to look around at our selection of Snug cozies and other knitted accessories! Got an idea for a custom order? Message us and we'd be happy to collaborate together your own one of a kind creation! If you have any questions, please let us know.

Cheers!
Eli & Rach

Announcement
Last updated on Jan 27, 2016

Love the look and feel of quality handmade items? Love having something personalized to reflect who you are? Love enjoying a warm beverage at home or on-the-go? Well, you have come to the right place to shop! Feel free to look around at our selection of Snug cozies and other knitted accessories! Got an idea for a custom order? Message us and we'd be happy to collaborate together your own one of a kind creation! If you have any questions, please let us know.

Cheers!
Eli & Rach

Eli and Rach

Contact shop owner

Eli and Rach

RESERVED for Tran - Custom Snug Sleeve Cozy
US$19.74
View all 53 items

Reviews

Average item review
5 out of 5 stars
(35)
Liz

Liz on Aug 23, 2016

5 out of 5 stars

Came right on time looks really cute and I'm glad they were able to fit my name. Also great response time/customer service! :D

Holly  Robinson

Holly Robinson on Mar 16, 2016

5 out of 5 stars

Super quick turnaround and special order item is EXACTLY what I asked for (even a bit better!)

View all 35 reviews

Updates

Bow ties for days! Making some new hand knitted bow ties for our upcoming fall/winter markets!
Summer sunshine means getting ready for Fall/Winter craft shows at Onana HQ. Find us here this year: SEP 23 – 24 - Etsy Vancouver Market; NOV 26; Dunbar Holiday Craft Fair; DEC 8 – 11; Make It! Vancouver. For more details, see http://onanaknits.com/blog
Eli and Rach had brunch today and decided Tea will always be our homie wink Had a great day discussing new knits and ideas!
View all 19 updates

About

Do what you love and love what you do

We're Eli and Rach! Nice to meet you!
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Once upon a time, Eli was holding one ball of yarn and two knitting needles – and a dream. Eli distinctly remembers learning to knit. Her mum sat her down one day when she was little and showed her the magic. Eli had – has – tiny hands that could barely hang onto everything at once; she ended up learning by holding the two needles out from under her arms … and hoping for the best. The best turned out to be a series of breathtaking knots that would scare even a Boy Scout. Onana has come a long way since then ;)

People have dreams. No matter who you are, at one point you saw something or thought of something that you deemed it would be AWESOME to do (yes, note the CAPS ;) – we’re talking the top level of awesomeness here). For us, this meant creating something from nothing. It meant weaving the comforting coziness of brightly-coloured yarns into something simply adorable – and adorably simple.

Onana has grown beyond just keeping your tea warm. We believe in creating something handmade in a manufactured world so that every imperfection is perfect because it was made by two hands that are full of love and have *you* – and no one else – in mind.

What we do is not just about the fact that Eli has more yarn than clothes or that Rach is now an expert social media master. It’s not about the fact that Eli flashes 100-Watt grins at the weird looks she gets when she knits on transit or that Rach knows our Onana-meeting sushi order by heart. It’s about the fact that two girls took a leap of faith and crossed the threshold to live out their bright yellow dream – and the world around them embraced it all. We thank you for that!

From one Onana-lover to another, we say “Do what you love and love what you do.”


This Is Our Shop!
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Like all creative folks, we find inspiration in our everyday lives. Maybe it’s something someone doodled on the textbook before us, maybe it’s something we saw while window shopping downtown… From there, Eli pulls together the perfect colour palette for the Snug. She designs the teabag tag on paper first and then hand-embroiders the design onto felt. Once the Snug is fully assembled, Rach takes over, producing the product photography, listing and social media so you can see what we’re up to!

Facebook & Pinterest: /OnanaKnits
Twitter & Instagram: @OnanaKnits

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Shop members
  • Eli

    Owner, Maker, Knitting Fairy

    Learning her knitting superpowers from her mum, Eli studied Biomedical Engineering and Communications. When she’s not knitting, you can find her belting out show tunes, finding the best bubble tea places around town and dreaming big. Really big ;)

  • Rach

    Owner, Knitting Fangirl, Marketing Director

    Rach is a five foot nothing, forever twenty something, tea addicted, Canucks fangirl. While bitten by the travel bug, she loves calling Vancouver home. When she is not traipsing around the world, she is twirling on the dance floor.

Shop policies

Last updated on April 21, 2016
Welcome to our shop!

Onana has grown beyond just keeping your beverage of choice warm. We believe in creating something handmade in a manufactured world so that every imperfection is perfect because it was made by two hands that are full of love and have *you* – and no one else – in mind.

We strive to make your shopping experience here an enjoyable one. If for any reason you are unsatisfied with our service, please feel free to message us and we will do our best to accommodate your needs.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
***CUSTOM ORDERS***
You have the following options to choose from when designing your very own custom Snug cozy: Yarn Colour, Yarn Pattern, Teabag Tag String Colour, Teabag Tag Colour, Teabag Tag Text, Teabag Tag Image, and Teabag Tag Embroidery Thread.

Full Custom: You will be able to choose all of the options to customize from the list above for an additional $5.00 fee.

Our standard sized Snug Mug will fit an 11 oz. mug and our standard sized Snug Sleeve will fit a tall/grande/venti to-go coffee cup.

You are as much a part of the creation of your Snug as we are. Please be aware that custom orders are special. Because of this, the sale of these items will be final.

***PAYMENT METHODS***
We accept PayPal and Credit Card (through PayPal) payments.

If we do not receive a payment within 3 business days of the initial order date (unless you have contacted us with a valid explanation as to why the payment was not made), we reserve the right to cancel your order. We will always make several attempts to contact you prior to the cancellation of any order.

***CANCELLING AN ORDER***
Unsure about what you want to order? Please feel free to contact the Knitting Fairy first so we can get your Snug just right :) If you do need to cancel an order, please do so within 3 business days of when the order was placed if you want to get a full refund.
Shipping
***TRACKING & SHIPPING INSURANCE***
If you wish to put tracking on your package please message us prior to your purchase so that we can adjust shipping costs accordingly. Any extra costs associated with tracking is passed to you, the customer. That being said, the Knitting Fairy highly recommends putting tracking on your purchase to ensure that your Snug arrives safely to your doorstep.

As the Snugs travel from our home to yours, it is possible that items may be lost or damaged while in transit. If this happens, message us and we will try our best to work out a resolution with Canada Post on your behalf. However, we are not responsible for any Snugs lost in transit that have no tracking.

***SHIPPING PRICES***
Please be aware that shipping prices are subject to change based on prices listed by Canada Post.

***RUSH ORDERS***
If you have a specific deadline to meet, you can place a rush order for an additional $5.00/Snug (if you are local to British Columbia, Canada) or $10.00/Snug (everywhere else) in addition to the cost of the cozy. Your order is considered a rush order if you need your item within two weeks of the purchase date.
Refunds and Exchanges
***REFUND POLICY***
We stand by the quality of our product as we ourselves are proud Snug owners.

Ready made items can be returned for a full refund (minus shipping) if the items are unused and unwashed within 60 days of the date you received your order. Custom items are final sale unless there is an obvious defect in the product.

***MANUFACTURING DEFECTS***
If there is a defect in the product (e.g. loose embroidery on the teabag tag or a hole in your Snug), message us within 60 days of the date you received your order with a photo of the defect. Once we review and approve your claim, ship the item back to us and we will repair the affected items plus ship it back to you free of charge.

If you are not satisfied with your Snug purchase for any other reason, please feel free to message us and we will do our best to address your concerns.
Additional policies and FAQs
***CARE INSTRUCTIONS***
To keep your Snugs in tip top shape, hand wash them in cool water and mild soap, press flat between a cloth to squeeze out excess water and lay flat to dry.

***BULK/WHOLESALE ORDERS***
Any order of ten (10) items or more is considered a bulk order. Please message us if you wish to place such an order. We will try our best to accommodate you but be aware that larger orders will take take longer to complete and deliver as the Knitting Fairy only has two hands

***ORDER REFUSAL***
We reserve the right to refuse any custom orders that we deem inappropriate at our discretion.


Please feel free to contact us at any time either here on Etsy or if you prefer, send an email to onanaknits[at]gmail.com with any of your questions, comments or concerns. The Knitting Fairy is always happy to hear from her loyal customers.