Announcement
Welcome to Once Upon a Sugar Tree! We create personalized jewelry, key chains, nursing badge reels, wedding jewelry, hand stamped jewelry and more!
Our designs are completely customizable from themes, to color changes, to design work.
***CURRENT PRODUCTION TIME IS 8 TO 11 BUSINESS DAYS* (Please message me with any questions...thanks:)) (This does not include mail time).
You can also view our shop policies here: (please make sure to read before purchase):
https://www.etsy.com/shop/onceuponasugartree/policy?ref=shopinfo_policies_leftnav
Announcement
Welcome to Once Upon a Sugar Tree! We create personalized jewelry, key chains, nursing badge reels, wedding jewelry, hand stamped jewelry and more!
Our designs are completely customizable from themes, to color changes, to design work.
***CURRENT PRODUCTION TIME IS 8 TO 11 BUSINESS DAYS* (Please message me with any questions...thanks:)) (This does not include mail time).
You can also view our shop policies here: (please make sure to read before purchase):
https://www.etsy.com/shop/onceuponasugartree/policy?ref=shopinfo_policies_leftnav
Items
Featured items
All Items
Reviews
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Cassidy on Sep 25, 2022
5 out of 5 starsIt is amazing! Comes delivered very neatly. Totally recommend anyone to get this!
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Jazmin on Aug 22, 2022
5 out of 5 starsI ordered two of these picture charms. Honestly these came out so beautiful. The picture was crystal clear & I adore them.
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Beth on Aug 8, 2022
5 out of 5 starsExcellent Seller, Fast shipping, Beautiful Bracelet, Very happy with it!! Thank you!
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Courtney on Sep 30, 2022
5 out of 5 starsAmazing! I got it for 3 young girls who lost their grandfather. We all cried together. They love them!
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Kara on Sep 24, 2022
5 out of 5 starsI ordered this bracelet for a dear friend whose parents both recently passed away. She loved it & said it’s something she will cherish forever. I’d definitely recommend this!
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Dianne on Sep 20, 2022
5 out of 5 starsI had this made for my sister who lost her daughter a few weeks ago. it’s my sisters most treasured photo of the two of them on it. well made and prompt. loved it
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Shop policies
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
Our goal is to make this buying experience a positive one and in the event that you are not satisfied, please convo me within 7 days of receipt. As a general rule, we do not offer refunds or exchanges as each item is custom made to order or personalized. However, if there is a flaw in production please contact me. We do not refund for any custom made purchases or shipping fees.
Payment
Please also note that I ship to the address used at time of checkout. Please make sure you make all necessary changes if shipping to a different address because I can not change an address after checkout. (If using paypal please make sure your etsy address and paypal address match).
Shipping
All items generally ship within 8-11 business days from the date of purchase (once all necessary order details is acquired. If I can't reach you or you have left out what I consider necessary information, this will delay the process and the production time frame listed above will start once all info is gathered). This is considered the processing time for each order. This does not reflect the shipping time frames. Please let me know (BEFORE PURCHASE) if you need your item shipped faster for any reason and I can let you know if this will be possible.
If your package is returned to me due to buyers error with address or unable to be delivered for some reason, the buyer is responsible to re pay shipping expense for me to re mail the package out.
I can in no way guarantee any type of delivery date as the post office part is out of my hands. There may be cases where I state a date that I will have in the mail but this is all I can guarantee (not when the package arrives). I am not responsible for lost or stolen packages. The post office must be contacted in this regard.
The customer is responsible for any customs fees, taxes or duties charged by their own country, (which is over and above USPS postage fees). I have no control over this, nor do I know the amount you will be charged. I will not mark the item as gift, and am responsible for transferring the correct invoice amount to the customs declaration form.
Additional policies and FAQs
Please do not use my email as I don't always get those emails in a timely manner. I prefer all correspondences to be through Etsy only. thank you.