Announcement
Welcome to Once Upon a Sugar Tree! We create personalized jewelry, key chains, nursing badge reels, wedding jewelry, hand stamped jewelry and more!
Our designs are completely customizable from themes, to color changes, to design work.
***CURRENT PRODUCTION TIME IS 8 TO 11 BUSINESS DAYS* (Please message me with any questions...thanks:)) (This does not include mail time).
You can also view our shop policies here: (please make sure to read before purchase):
https://www.etsy.com/shop/onceuponasugartree/policy?ref=shopinfo_policies_leftnav
Items
Featured items
All Items
Reviews
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Kathy on Nov 24, 2022
5 out of 5 starsA gift for my granddaughter, she will love this! Very cute and well made! Quick delivery too
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Katelyn on Nov 21, 2022
5 out of 5 starsWonderful way to have my fur baby with me every day. I love the beads and charms and shipping was so fast!
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Debbie on Nov 14, 2022
5 out of 5 starsGreat quality. Matched description Exceeded expectations. I love it!
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kstephenson23 on Oct 12, 2022
5 out of 5 starsThe quality is really good. It was a gift & the recipient absolutely loved it. Would definitely buy again.
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Cassidy on Sep 25, 2022
5 out of 5 starsIt is amazing! Comes delivered very neatly. Totally recommend anyone to get this!
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Jazmin on Aug 22, 2022
5 out of 5 starsI ordered two of these picture charms. Honestly these came out so beautiful. The picture was crystal clear & I adore them.
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Dawn on Nov 28, 2022
5 out of 5 starsExtremely pleased! Very well made & high quality piece of jewelry!
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Jennifer on Nov 28, 2022
5 out of 5 starsThis bracelet was even more beautiful in person & my sister absolutely loved it. Your friendliness, responsiveness and caring was greatly appreciated. This shop does amazing work and I will definitely be ordering again.
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Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
Please also note that I ship to the address used at time of checkout. Please make sure you make all necessary changes if shipping to a different address because I can not change an address after checkout. (If using paypal please make sure your etsy address and paypal address match).
Shipping
All items generally ship within 8-11 business days from the date of purchase (once all necessary order details is acquired. If I can't reach you or you have left out what I consider necessary information, this will delay the process and the production time frame listed above will start once all info is gathered). This is considered the processing time for each order. This does not reflect the shipping time frames. Please let me know (BEFORE PURCHASE) if you need your item shipped faster for any reason and I can let you know if this will be possible.
If your package is returned to me due to buyers error with address or unable to be delivered for some reason, the buyer is responsible to re pay shipping expense for me to re mail the package out.
I can in no way guarantee any type of delivery date as the post office part is out of my hands. There may be cases where I state a date that I will have in the mail but this is all I can guarantee (not when the package arrives). I am not responsible for lost or stolen packages. The post office must be contacted in this regard.
The customer is responsible for any customs fees, taxes or duties charged by their own country, (which is over and above USPS postage fees). I have no control over this, nor do I know the amount you will be charged. I will not mark the item as gift, and am responsible for transferring the correct invoice amount to the customs declaration form.
Additional policies and FAQs
Please do not use my email as I don't always get those emails in a timely manner. I prefer all correspondences to be through Etsy only. thank you.