OneSingleStrand

One strand for one smile at a time.

Anaheim, California

OneSingleStrand is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

OneSingleStrand is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on December 30, 2017
Welcome to OneSingleStrand and thank you for visiting my shop! My philosophy is providing the most popular and creative ideas bent out of wire by hand and making them affordable. We service mostly for wedding events, but we also service for other special occasions as well as for individual customers. There is no measure by the lengths of our strands, because we have endless amounts of ideas pouring into our shop. Some have been created by trend, and others have been made through ambition and on-the-fly. OneSingleStrand focuses on bending wires in both small and large scales, but we also provide you with many other handcrafted products we know you will love. Among wire-bending, we have gone beyond the physical to incorporate the digital DIY products for our customers, thanks to Genee Hoang Design.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
——————-PHYSICAL ITEMS———————
Because our products are hand-made to order the moment a transaction is processed, under no circumstances is OneSingleStrand allowed to accept returns, exchanges, or refunds. We only replace items that are defective or damaged. We check for quality for all of our physical products carefully before our shipment. If, for any reason, you are experiencing problems with your items please read through the following guidelines and contact us if the problem persists. For wearable items, such as jewelry, that have been damaged within a week of wearing, OneSingleStrand, will not be held liable if such item(s) has been worn and then damaged due to exposure to moisture, air, dust, etc. However, if the concern is personally communicated thoroughly with the seller, OneSingleStrand may provide a good-act-of-kindness in replacing the item as complimentary. We, as the seller, would like to know why this item is important to you!

———————-DIGITAL ITEMS———————
For all digital items purchased, and because no physical items are shipped, the item(s) becomes a final sale once the order has been made and your transaction is approved. All digital files have a 2 to 7 day period to be prepared and ready for you to download, from which you will first be notified via email from Etsy or a direct link using Dropbox provided by the seller.

The original shipping charge and return shipping cost are not covered under this policy; as a result, all customers are responsbile for all return shipping charges for their exchange item(s). All sales, including promotions, close-outs, and specially customed (or off-the-listing) orders, are considered final.

Most orders will ship within 5 - 7 business days using the Standard Shipping method, unless you choose an upgrade method. Once shipped, orders will generally be delivered within 7 business days. OneSingleStrand will not be held responsible for any conditions of the shipments that is beyond our control, such as weather severity, shipping interruption, stolen packages from unknown souces, etc.

*Variants of colors between personal visual appearances and images being displayed online may or may not be an actual match that we cannot guarantee.
Payment
All payments are processed safely and securely through Etsy. OneSingleStrand does not see any details of your personal information. If you do not have an Etsy account, you still have the option to purchase as a Guest but will be required to register your name, contact, mailing address, and payment information. For payment options, Etsy accepts any payment using PayPal, Debit, and Credit Cards from which we only accept Visa, Master, Discover, and American Express. Order Tracking will be provided through Etsy with an email notification sent to your contact information once a shipping stamp has been created by the seller for your order.
Shipping
Our products are shipped within 5 - 7 business days using USPS as the primary carrier. Generally, we ship using priority mail, but primarily use first-class method as our Standard. All shipments will be provided with a tracking number and confirmation of when your package is shipped.

Orders shipping internationally, or outside of the United States, may take as long as 1 to 3 weeks, potentially at least a month depending on location, to process and deliver unless you choose our priority and express shipping methods for faster delivery. All customers must be aware that standard shipping for international countries do not require custom and may or may not be shipped without the use of a tracking number, even if one is provided here on Etsy. All international shipping will require signature confirmation to ensure delivery arrival is successful. Otherwise, non-signature conformation will usually be held by the postal service office to be expected for local pick-up. It is required for all international customers to leave contact information for delivery service to contact them for package pick-up.

Our shop provides the date and time of your ordering status: Etsy documents the date of when your purchase was made, gives the seller the due date of when your item should be shipped by, notifies customers of when your order is shipped, as well and the expected delivery date (this depends on customer’s choice of shipping method), visible to only sellers creating the postage stamp. Once your item is shipped, an email of this activity will be sent to the customers of this notification.

If, for any reason, you are experiencing delays of your order that goes beyond its expected delivery date, whether your package is either misplaced, lost, or stolen, prior to its arrival, OneSingleStrand will agree to provide you a replacement of your missing items.
Additional policies and FAQs
Privacy Policy

One Single Strand is committed to protecting your privacy and providing you an easy and safe online shopping experience. We respect your privacy and take your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we take consideration of all information from your visit to our site. In order to better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.

Click here to further read the details of our terms of privacy policy.
http://media.wix.com/ugd/f81c7c_c1dfe3622364463b8b17a1235767ee4e.pdf


California Proposition 65

Some of our products, such as our accessories and othr jewelries are made of vinyl or imitation leather which may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: 'The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.' For more information regarding lead-related FAQs, please click here: http://www.atsdr.cdc.gov/toxfaqs/tf.asp?id=93&tid=22