oneupdesigns

Making products that add small doses of joy to your eve

Santa Cruz, California

oneupdesigns is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

oneupdesigns is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on June 15, 2014
Producing high-quality pencils with simple, clean designs sure to surprise and delight. After all, One Up Designs is all about bringing small doses of joy to everyday life.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
New, undamaged merchandise can be returned up to 15 days from the time of receipt. Please contact me prior to returning. When returning, please include a copy of the PayPal receipt or Etsy transaction number with the merchandise. Shipping costs will not be refunded.

Sorry, we do not allow returns on custom items.

Lost shipments:

Please contact us if you think your shipment has been has been lost and I will investigate the situation. All legitimate losses will be reshipped as soon as possible.

International orders, please allow 4 - 6 weeks before reporting a loss due to custom clearances and inspections.
Payment
Forms of payment accepted: PayPal (Visa, MasterCard, American Express and Discover). All sales within the great state of California will have 8.75% sales tax applied.
Shipping
US ORDERS
Orders within the US will be shipped via USPS First Classwithin 5-7 business days of receiving payment, usually a lot faster.

INTERNATIONAL ORDERS
International orders will be shipped via USPS First Class Mail. Duties and Taxes are the sole responsibility of the purchaser and are NOT included in the shipping costs. Please check your countries import policies if you have questions about duties and taxes. There is no real tracking option available using USPS First Class and that shipments may take up to a 4-6 weeks for delivery due to customs clearances and inspections. If the order doesn't arrive within this time frame I'll be happy to replace or refund the order.

If you would like a different shipping option than USPS First Class mail, please let me know before purchasing and I will send you an updated invoice.