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opalj's Shop Announcement

Current shipping time is 5 - 8 WORKING DAYS and 10 - 14 working days for order of 4 items or more.
There is no shipping on Saturday, Sunday & Holidays.
If you have special requests or need your package arrive on a specific date, please CONTACT ME FIRST BEFORE PLACING ORDER to confirm if it can be done. Thank you!

OpalJ is a one women show, so please give me some time to answer your convos. I can't make jewelry and answer convos at the same time. Thank you for understanding. :)

Please check your Etsy Invoice for Shipping Date. Tracking number will be sent to your email, please also check your spam box.


Please read my shop policy before purchase: http://www.etsy.com/shop_policy.php?user_id=10360428

opalj's Shop Policies

Welcome

Welcome to Opalj!

Payment

I accept PayPal and Credit Cards only. Your jewelry will ship once payment received.
Please allow eCheck payment 3 - 9 days to be cleared.


Don't have paypal? No worries you can pay via credit card without having an account
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

Please ensure your Etsy address matches your Paypal shipping address. Orders will be delayed if they don't.

Shipping

Your jewelry will be shipped USPS First Class, once payment clears.

All items are made-to-order, please allow 5 - 8 business days (mon - fri) for items to be processed and shipped after received payment and 10 - 14 business days for order with 4 items or more.

Up to three items will be packed in one gift box. Please leave a message in the "message to seller" box at the Checkout if preferred each item in individual gift box or with bow tie.

Refunds and Exchanges

Exchanges/returns may be made ONLY if the item is returned to us in UNWORN condition with accompanying box within one week of receipt.

Personalize jewelry and bridal jewelry are NON-RETURNABLE (final sale) unless the item(s) is faulty or there has been an error on our part. Orders with items of 3 or more of the same kind are final sale and cannot be returned. If you are not sure how the items will look like, please order only one first before placing order of 3 or more of the same kind.

Personalize jewelry includes: Initialed jewelry, customize stone, customize chain length & custom designs.

**** NOTE: I do not accept exchange/returns for different chain length. Please measure your chain length carefully before placing an order.

Please contact me VIA ETSY CONVERSATION within 3 days of receipt if you need to discuss about exchange/returns. Returned package must post marked within 7 days from received date.

Any refunds are issued, minus shipping and handling charges, in the form by which the item was paid.

If you need to contact me (on Etsy only) regarding receiving wrong item, size, length, initials etc., please include a photo of the item. If regarding wrong size or length, please include photo of item next to a ruler or measurement tape.

Additional Policies and FAQs

Please note that each item is made to order by hand, therefore each item will have its own unique look and may not 100% identical as machine made.

Last Updated August 23, 2013