openheartcreations' Shop Policies
Welcome to Open Heart Creations' Etsy Shop!
Open Heart Creations specializes in personalized home decor vinyl lettering decals.
**IMPORTANT** Please scroll down to the "Additional Policies and FAQs" section for answers to some of the most common questions!
We accept payment via Mastercard, Visa, American Express, Discover and Paypal.
WHEN WILL MY ORDER SHIP?
Our current production time is 3-5 business days (business days are MONDAY-FRIDAY, excluding holidays).
HOW WILL MY ORDER SHIP?
We ship within the US via USPS priority mail. The estimated delivery time is 3-5 business days, although that time frame is not guaranteed by the USPS. If you do not receive your package within 14 business days of mailing (and the tracking information does not show that the package has been delivered) we will send you a replacement.
CAN YOU RUSH MY ORDER?
If you require your order by a certain date, please contact us here PRIOR TO PLACING YOUR ORDER so that we may determine whether we will be able to meet your deadline. We have a very limited number of rush order spots available but will do our best to work with you.
IMPORTANT INFORMATION FOR OUR INTERNATIONAL CUSTOMERS:
International shipping is via USPS First Class Mail. The estimated delivery time is 10 days to 6+ weeks, depending on customs clearance.
FEES AND TAXES: International customers are responsible for any and all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and other fees collected by the destination country. Additional charges for customs clearance will be the sole responsibility of the recipient as we have no control over these charges. Customs policies and taxes/fees vary greatly between countries. If you are not sure whether you will incur additional fees, you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
CUSTOMS FORMS AND DECLARATION OF VALUE: International rules and regulations require that the value of your item be declared clearly on all customs forms.
Please check with your country's postal regulations PRIOR to purchasing, as the customs charge, if any, will be your sole responsibility.
Refunds and Exchanges
We are unable to offer refunds or exchanges as every order is custom made for each customer. Orders cannot be changed or canceled once they have already been made.
Open Heart Creations cannot guarantee that a decal will stick to your surface, nor can we guarantee that a particular color will match your decor. To order a test decal or color swatches, please contact us at info [!at] openheartcreations.com.
If you are HAVING TROUBLE CHOOSING COLORS, we highly recommend that you order color samples. Our color samples are free of charge and can be ordered at
Open Heart Creations is not responsible for installation errors. We do, however, offer replacements at a reduced price, plus shipping, if a photograph of the damaged decal is provided.
In the event that an item arrives damaged, please contact us and we will arrange to replace the item AFTER the original is returned to us.
Additional Policies and FAQs
WHAT IS YOUR REFUND/CANCELLATION POLICY?
Every vinyl wall decal order is custom made-to-order. As such, we are unable to offer refunds or exchanges for our vinyl decals. Orders cannot be changed or canceled once they have already been made.
In the event that an item arrives damaged, please contact us and we will arrange to replace the item for you after the original is returned to us. No replacement product will be issued for orders over fourteen (14) days old.
HOW LONG CAN I WAIT TO APPLY MY DECAL?
We recommend installation within 30 days of your purchase. You will likely be able to apply the decal beyond our 30 day recommendation, however, installation will become more difficult as time passes. For best results, store your decal in the plastic sleeve and box in a cool area until you are ready to apply the decal.
WHEN WILL MY ORDER SHIP?
Our current production time is 3-5 business days. This does not include delivery time.
CAN I ORDER A DECAL IN A SIZE THAT IS NOT LISTED?
If you need a specific size, please contact us via convo or at info [!at] openheartcreations.com.
WHAT COLOR OPTIONS DO YOU HAVE?
For our most up-to-date color options, please go to http://www.openheartcreations.com/color-samples-for-wall-decals/
CAN YOU HELP ME CHOOSE THE PERFECT COLORS FOR MY DECAL?
Choosing your decal color(s) is the most important decision to make! It is difficult for us to provide advice regarding color choices without seeing the wall color and room décor in person. We strive to provide accurate colors on our color chart, however, the color chart colors may vary slightly to the actual vinyl color due to different computer screen settings.
If you are not sure of the color(s) you need, please request color samples at http://www.openheartcreations.com/color-samples-for-wall-decals/
I RECEIVED MY DECAL AND THE COLOR DOES NOT MATCH MY DECOR. CAN YOU SEND ME A NEW DECAL IN A DIFFERENT COLOR?
Open Heart Creations cannot be responsible for color selections. If you are unsure of the exact colors you need, it is STRONGLY recommended that you order color samples PRIOR to making your color selection. You can request color samples at http://www.openheartcreations.com/color-samples-for-wall-decals/
**We are unable to accept exchanges or offer discounts due to color choice mistakes.**
DAMAGE DURING INSTALLATION:
In the unlikely event your decal is damaged during the installation process, we will offer an identical replacement of the damaged portion at a reduced price (within 30 days of purchase). We are unable to assume responsibility for installation errors and, as such, a refund or replacement will not be issued.
ABOUT OUR VINYL DECALS:
Our wall decals are created and shipped from Buffalo, New York. Our indoor vinyl decals are made with high quality, matte finish vinyl. Our vinyl decals are removable, although not reusable. If at any time you wish to remove your vinyl decal, remember that the heat of a blow dryer will help soften the vinyl and make it easier to peel off.
WILL YOUR VINYL WALL DECALS STICK TO ZERO VOC or VOC free paints:
At this time, we do not recommend VINYL WALL DECAL application to ZERO VOC or VOC free paints. These types of paints are the environmentally friendly paints. The vinyl manufacturer is currently looking into this issue but reports that removable vinyl wall graphics will adhere to LATEX versions of Zero VOC paints, but it takes a lot more work to release the graphic to the wall. The vinyl must be pressed into the slightly “stippled” texture of these paints to form a secure bond to the wall. If you are not sure if our vinyl wall decals will stick to your surface, please request a free sample decal (and color samples) at http://www.openheartcreations.com/color-samples-for-wall-decals/
WILL YOUR VINYL WALL DECALS STICK TO A TEXTURED WALL?
Vinyl decals will stick to most clean walls, including those with light texture. However, we are unable to guarantee that your decal will stick to your surface. If you want to be absolutely sure your new decal will stick to your surface, it is strongly recommended that you purchase a decal sample PRIOR to placing your order. Please contact us at info [!at] openheartcreations.com for more information.
We DO NOT recommend applying our vinyl decals to the following surfaces:
-Textured Wall or Surface (light texture is generally ok - please purchase a sample decal to be sure)
-Peeling, Crumbling, or Damaged Paint
-Glaze or Special Paint Finish
-High Gloss Painted surfaces.
-ZERO VOC or VOC free paints
**Vinyl wall decals are best suited for smooth (non-textured) and hard surfaces.
HOW DO I APPLY MY DECAL?
An easy to follow instruction sheet will be sent with every decal order. A small practice decal is also included.
A few tips to get you started...
Please be sure to wipe clean the wall or other surface prior to applying your vinyl wall art. If necessary, you may use a mild detergent. Do not use glass cleaner, or any other harsh cleaner, to clean your surface.
• It is recommended that you wait at least 2 weeks after painting before applying your vinyl wall art. The vinyl may not adhere to a freshly painted wall.
• The average decal takes approximately 30 minutes to apply. However, this time can vary depending on your experience and the intricacy of the design. Two people should apply large designs.
• Your vinyl decal will arrive rolled up. Unwrap the decal and lay it out until it lies flat. Allowing your decal to sit in a warm area and placing books on top of it will allow this to happen quicker. This step will make application easier.
If your vinyl wall art is a layered design (i.e. initial and name), you will need to apply each piece separately. For the initial and name design, you will need to place the initial on your surface first, followed by the names over the initial.
HOW LONG WILL MY VINYL WALL DECAL LAST?
The vinyl used by Open Heart Creations has an indoor life of three (3) years, although your decal will likely last longer! Please keep in mind that constant exposure to sun and/or light over time can cause your decal color to fade.
HOW DO I REMOVE MY VINYL WALL DECAL?
When you are ready to remove your decal, you can simply peel the vinyl away from the surface it is adhered to. You may use a hairdryer on the lowest setting to soften the vinyl for easier removal.
Last Updated September 28, 2014